Information Technology Help Desk Technician

JOB PURPOSE:

This role provides technical assistance to computer users, answer questions and resolve computer problems for users in person, via telephone, or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

KEY ACCOUNTABILITES:

• helpdesk tickets and assign them to the appropriate IT team.
• to support calls and tickets. Diagnose and troubleshoot computer software and hardware issues. Answer user inquiries regarding computer software or hardware operation to resolve problems. Create, update and close tickets in accordance with the agreed service levels.
• incidents to quickly resolve any unplanned service disruption and address users’ complaints.
• end users remotely, over the phone, by email or by site visit.
• and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• up IT equipment for employees and ensure proper installation of cables, operating systems, or appropriate software. Create images and deploy on desktops and laptops.

QUALIFICATION, EXPERIENCE:

Bachelor’s Degree in computer science (or IT field).

Fresh or recent graduate for the years between 2023 and 2025.