The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
1. Principles and practices of project management, including scope, schedule, communication, risk, and issue tracking.
2. College administrative applications, business practices, information technology services, and related computer operations in a higher education or similar environment.
3. Methods and techniques for preparing clear project status reports, presentations, and documentation for technical and non-technical audiences.
4. Techniques and tools for organizing and tracking tasks, deliverables, risks, issues, and decisions (e.g., spreadsheets, project management software, ticketing systems).
5. Principles and practices of effective meeting planning, facilitation support, and follow-up.
6. Modern office procedures, methods, and equipment, including standard productivity and collaboration software.
7. Basic principles of budget and financial tracking related to projects.
8. Record-keeping, data collection, and information-retrieval methods and systems.
9. English usage, grammar, spelling, punctuation, and standard business writing formats.
10. Interpersonal skills using tact, patience, and courtesy in a customer-service-oriented environment.
11. The diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
Ability to:
1. Coordinate and monitor multiple, concurrent project activities and deadlines with attention to detail using project management and web applications.
2. Prepare, organize, and present clear written and visual project status updates for varied audiences.
3. Maintain comprehensive and well-organized project documentation, logs, and files.
4. Effectively use project management and collaboration tools to track tasks, schedules, risks, issues, and decisions.
5. Plan, facilitate and support project meetings, including preparing agendas, documenting outcomes, and following up on action items.
6. Analyze basic project data, identify trends or issues, and summarize findings clearly and concisely.
7. Exercise sound judgment, initiative, and resourcefulness within established guidelines and project plans.
8. Work independently and as part of cross-functional teams without formal supervisory authority.
9. Establish and maintain effective working relationships with district and college personnel, students, consultants, and vendors.
10. Understand, interpret, and apply applicable policies, procedures, regulations, and contractual requirements related to assigned projects.
11. Communicate clearly and concisely, both orally and in writing with project teams, stakeholders, vendors, etc.
12. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students and staff.