Information Technology Specialist

Job Purpose:

• Provide high-level support to the IT Manager and Supervisor in daily operations.

• Build and maintain strong professional relationships with internal and external stakeholders.

• Promote Jayasom’s wellness and sustainability culture by leading through example.

General Responsibilities:

• Maintain effective communication across all levels and support teams in delivering excellent service.

• Build strong professional relationships with colleagues, corporate office, guests, and ownership.

• Foster a collaborative, professional, and positive work environment.

• Comply with company policies, fire, hygiene, and health & safety regulations.

• Participate in meetings, trainings, and employee initiatives as required.

• Contribute to achieving business targets with a proactive and innovative approach.

• Perform any other reasonable duties as assigned.

Key Operational Responsibilities:

• Ensure smooth, proactive operation of all IT systems across the property.

• Support departments by optimizing applications and resolving technical issues efficiently.

• Implement IT policies, procedures, and standards, including self-audits and guest-facing technologies.

• Assist the IT Manager in daily operations and system improvements.

• Troubleshoot hardware and software issues and coordinate timely resolutions.

• Prioritize IT incidents impacting guests or revenue and support preventive maintenance.

• Maintain accurate IT inventory and system records.

• Stay updated on new systems and technologies to improve operational efficiency.

• Ensure all IT-related risks and hazards are reported and addressed promptly.

Job Requirements:

• BSc/BA in Information Technology or Computer Science (preferred) with experience in a similar IT role and multicultural environments.

• Strong knowledge of information systems and resort technologies including Opera, Micros Symphony, networks, and operating systems.

• Technical proficiency in Windows environments, Opera PMS, Micros POS, email systems, cloud solutions, mobile device management, and guest-facing technologies.

• Understanding of IT security standards and PCI compliance.

• Strong problem-solving, communication, and customer-focused skills.

• Positive, reliable, and adaptable attitude with high work ethics and integrity.