Information Technology Specialist

IT Specialist

Are you the go-to person when technology needs to just work? Do you enjoy solving problems, improving systems, and keeping operations running without a hitch? If so, we want you on our team.

We’re looking for an IT Specialist who thrives in a fast-paced, high-energy environment and enjoys working with a wide range of technologies—from business systems to AV equipment. This is a hands-on role where no two days are the same.

What You’ll Do

• Keep critical business systems running smoothly, including POS, casino, and hotel management platforms
• Install, configure, maintain, and troubleshoot a variety of technology and AV equipment (teleconferencing tools, projectors, monitors, and more)
• Provide responsive technical support via phone, email, and in person
• Diagnose and resolve hardware/software issues for a diverse group of end users
• Perform installs, moves, adds, and changes (IMACs) across the organization
• Track, document, and maintain hardware and AV inventory
• Perform preventative maintenance to keep systems operating at peak performance
• Recommend and implement upgrades to improve system efficiency
• Ensure issues are fully resolved with thorough follow-up and testing

What You Bring

• High school diploma or GED required; Bachelor’s degree in Computer Science preferred
• 3–5 years of IT experience (experience in casino, hospitality, banking, or entertainment environments is a plus)
• Strong troubleshooting skills and a proactive mindset
• Solid communication skills—you can explain technical issues in a clear, user-friendly way
• Microsoft Certified Professional (MCP) or equivalent preferred
• Working knowledge of systems such as IBM AS400/System i5 is a plus

Work Environment & Physical Requirements

This is an active, hands-on role. You’ll regularly move equipment (up to 25 lbs, occasionally more) and work in both office and high-energy floor environments where noise levels may vary.

Why Join Us?

We don’t just offer a job—we offer stability, growth, and great perks:

• On-site employee daycare (open 7 days a week, with potential subsidies)
• 401(k) with 100% immediate vesting
• Paid time off, medical, dental, vision, and life insurance for full-time employees
• Sick time and holiday pay
• Tuition reimbursement for eligible employees
• Exclusive discounts on hotel stays, dining, spa services, and more