Information Technology Specialist - Help Desk/Client Services Level II

Simplified Business Solutions

TEAM-SBS

ABOUT US

IT Client Delivery Specialist
Simplified Business Solutions (TEAM-SBS)
Full-Time | Detroit & Grand Rapids Metro Focus | Lower Michigan Travel

This is not a typical help desk role.

We are looking for a high-performance IT professional who takes ownership, communicates clearly, and thrives in environments where standards matter.

ABOUT US

At Simplified Business Solutions, we do not measure success by tickets closed — we measure it by client confidence earned.

With over 60 combined years of experience, we deliver enterprise-level IT services with precision, accountability, and a human-first mindset. We protect organizations that strengthen communities, including:

• Private & Enterprise Businesses
• Housing Commissions & Community Development Agencies
• Municipal & Government Entities
• Non-Profit Organizations
• Security- and Compliance-Driven Environments

Our clients rely on us to safeguard critical systems, sensitive data, and operational continuity.

We expect excellence. We reward excellence.

ABOUT THE ROLE

We are seeking a driven IT professional to support and elevate our Client Delivery operations across Lower Michigan, focused on Detroit and Grand Rapids.

You will:

• Oversee and elevate Level 1–3 Help Desk performance
• Own hardware procurement, imaging, and deployment standards
• Manage enterprise ticket flow with urgency and precision
• Support Microsoft 365, Active Directory, and server environments
• Troubleshoot Windows, MacOS, and network infrastructure
• Serve as liaison between end users, vendors, and leadership
• Participate in infrastructure and enterprise-wide initiatives
• Support technical environments during executive events

You will not be micromanaged.
You will be expected to lead through execution.

WHAT WE EXPECT

• 3–5+ years of real-world IT experience
• Associate’s Degree or equivalent experience/certification
• Strong communicator at all organizational levels
• Ability to prioritize impact over noise
• Calm under pressure
• Team-first mentality
• High integrity and professional maturity

TECHNICAL REQUIREMENTS

• Windows 10 & 11
• MacOS
• Microsoft Server & Active Directory
• Microsoft 365 / Exchange
• Enterprise imaging processes
• Command-line troubleshooting
• Enterprise ticketing systems
• Printer and software deployment experience

COMPENSATION & GROWTH

We invest in performers.

• Competitive base salary aligned with capability
• Certification reimbursement (Microsoft, CompTIA, Security, etc.)
• Ongoing technical training
• Exposure to enterprise and security-driven environments
• Clear advancement path into senior technical and leadership roles
• High-accountability, high-trust culture

WHO SHOULD APPLY

Apply if you:

• Take responsibility instead of making excuses
• Care about the client experience as much as the technical fix
• Communicate proactively
• Want meaningful work, not just a paycheck
• Are looking to grow into larger responsibility

Do not apply if you:

• Need constant supervision
• Avoid difficult conversations
• Are satisfied with average

We are building a high-character, high-performance team.

If that excites you — we want to talk.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Work Location: Hybrid remote in Lansing, MI 48916