Information Technology Supervisor

Job Purpose:

• Support the leadership team in translating Jayasom’s strategy into effective programs, policies, and procedures.

• Provide high-level technical support to ensure the stability, security, and continuity of the resort’s IT systems and networks.

• Promote Jayasom’s wellness and sustainability culture by leading through example.

General Responsibilities:

• Maintain effective communication across all levels and support teams to deliver excellent service.

• Build strong professional relationships with colleagues, corporate office, guests, and ownership.

• Foster a collaborative, professional, and positive work environment.

• Participate in meetings and contribute to achieving business objectives.

• Approach tasks with a proactive, innovative mindset and perform additional duties as required.

Key Operational Responsibilities:

• Lead and support the continuity, stability, and security of all IT systems and networks across the resort.

• Monitor system performance, usage, and future requirements, recommending improvements as needed.

• Research, recommend, and implement new hardware, software, and applications to support operational and business needs.

• Develop, implement, and maintain disaster recovery and data protection plans.

• Analyse business requirements and provide effective technical solutions to enhance efficiency and data flow.

• Oversee system testing, troubleshooting, and integration to minimize downtime and data redundancy.

• Manage network security measures to safeguard data, software, and hardware.

• Lead and prioritize the workload of the IT team and provide technical guidance and training.

• Review service delivery and project progress, reporting status updates to management.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Proven experience as an IT Manager, preferably in a luxury resort or hospitality environment.

• Strong knowledge of information systems, networks, software applications, and database management.

• Experience with project management, system integration, and network security.

• Ability to lead multicultural teams and support pre-opening operations.

• Strong problem-solving, communication, and leadership skills.

• Positive, proactive, and adaptable attitude with high professional integrity.