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INFORMATION TECHNOLOGY SUPERVISOR I
JOB_REQUIREMENTS
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Under the general direction of the Infrastructure and Operations Manager (Information Technology Manager I), the Information Technology Supervisor I (ITS I) oversees the daily operations of the IT Desktop Support Unit. The incumbent ensures timely and effective technical assistance to staff by managing a team of IT support specialists, resolving Help Desk tickets, and maintaining a high level of customer satisfaction. Responsibilities include monitoring incident response, performance metrics, and adherence to IT service management (ITSM) best practices.
For detailed information, please see the attached duty statement.
You will find additional information about the job in the Duty Statement.
Working Conditions
- Requires ability to effectively handle stress, and work in a noisy and fast paced environment
- Requires daily use of a personal computer and related software applications at a workstation
- Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties
- Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day
- Requires dependability and excellent attendance record
- Willingness to work irregular hours
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SUPERVISOR I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments.
The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.
Department Website: https://calcivilrights.ca.gov/
Special Requirements
Please let us know how you heard about our position by taking this brief survey CRD Human Resources Survey (Rev. Oct 2022) (surveymonkey.com)
Transcripts: If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification at the time of application submission. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.
Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/1/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - Candidates are REQUIRED to complete a Statement of Qualifications (SOQ) in addition to completing a standard State application. Only those candidates who submit all required documents by the final filing date will be considered. Resumes or Cover Letters DO NOT take the place of the SOQ. Applications without the SOQ will not be considered. Please see the SOQ instructions below for content and formatting information.
Desirable Qualifications
- Ability to provide high-quality customer service in a positive work environment
- Ability to resolve issues at the first point of contact
- Experience with project management
- Ability to interact respectfully, professionally, positively, and courteously when communicating and working with others
- Ability to communicate effectively both verbally and in writing
- Ability to follow verbal and written directions
- Strong documentation and written communication skills
- Familiarity with the full suite of Microsoft Office tools
- Experience with troubleshooting and solving problems
- Proficient with managing and administering Zendesk
- Experience working with all Azure tools such as Azure InTune, Azure Active Directory, Office 365 and SharePoint
- Experience in an IT support environment and providing customer support
- Experience with Salesforce and SharePoint.
Benefits
For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR.
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:
- Pension through CALPERS
- Medical Benefits, including health, dental, and vision insurance
- Medical benefits into retirement
- Deferred Compensation options: 401k and 457b
- Leave benefit options (Vacation/Sick or Annual Leave)
- Paid Holidays
- Life Insurance
- ScholarShare (College Saving Account)
- School Loan forgiveness under the federal Public Service Loan Forgiveness Program
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://calcivilrights.ca.gov/
Human Resources Contact:
Amy Duarte
(279) 236-8119
amy.duarte@calcivilrights.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO OFFICER
(213) 723-6024
brenda.valle-balderrama@calcivilrights.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and may not be accepted:
- "To" and "From" dates (month/day/year)
- Hours worked per week
- Private sector job titles
- Supervisor name and phone number
- Job duties performed
- State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).
Statement of Qualifications
A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ is a narrative discussion of how the candidate's education, training, experience, and skills meet the desirable qualifications and demonstrates the candidate's ability to perform job duties listed in this bulletin. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.
When completing the SOQ, you must title the page "Statement of Qualifications" and include your name and the Job Control number at the top of each page. You must list each question and provide your answer below each question. When completing the SOQ please include all relevant experience, education, and training for each question and explain your answers thoroughly. Responses should be no longer than two pages in total length, single-spaced, and 12-point Arial font. Your SOQ must address the following:
- Please provide a detailed description of your experience managing help desk staff.
- Please provide a detailed description of your experience using/managing an InTune environment. Please provide detailed information of your experience managing iOS and Mac devices.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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