Information Technology Support Specialist

Description

Barton Associates are in search of a customer-focused Information Technology Support Specialist to join our IT team based in York, PA

• Serve as primary Tier 1 and Tier 2 help desk contact, providing hands-on and remote support for hardware, software, Windows 11 systems, and connectivity issues.
• Support and troubleshoot Microsoft 365 environment, including Outlook, Office apps, Teams (chat/voice/video), email security (SPF, DKIM, DMARC), and user licensing.
• Knowledge of Windows Server 2019+ environments and core services such as Active Directory, DNS, DHCP, and Group Policy.
• Utilize PowerShell scripting and automation tools to improve IT operations, manage deployments, and maintain accurate system inventory and documentation.
• Provide installation, licensing, and troubleshooting support for specialized engineering software (e.g., AutoCAD, Revit, Bluebeam, SKM, Trane Trace).
• Deliver strong customer-focused service in a fast-paced, multi-location environment, prioritizing issues effectively while maintaining detailed documentation.
  
  

Requirements

• Associate’s or Bachelor’s degree in Information Technology or equivalent work experience
• 2+ years of experience in a help desk or IT support role
• Strong knowledge of:
• Windows 11 operating systems
• Microsoft Office 365 environment, including New Outlook and Teams
• Dell, Intel NUC, HP, Lenovo Hardware
• Active Directory
• DNS/DHCP
• Group Policy
  
  

Preferred Qualifications

• Experience supporting engineering or architecture software environments
• Windows Server 2019+
• Networking fundamentals
• Omnissa Horizon VDI
• Experience with endpoint deployment and imaging solutions