Information Technology Support Specialist

• IT Support Specialist / Help Desk Technician
• Contract to Hire - USC or GC Holders ONLY
• Onsite/ Atlanta, GA

Overview

We are seeking a proactive and customer-focused IT Support Specialist to join our team. This individual will provide technical support across a variety of systems and devices, ensuring a high level of service and timely resolution of issues. The ideal candidate is a strong problem solver, an effective communicator, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities

• Serve as the first point of contact for IT support via phone, email, chat, or ticketing system
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals
• Perform system installations, upgrades, and reimaging with minimal disruption to end users
• Migrate data between systems as needed
• Research, test, and deploy software updates, patches, and new technologies
• Support operating systems, productivity tools, and enterprise applications
• Monitor and respond to support tickets, ensuring timely communication and resolution
• Escalate complex issues to higher-level support teams when necessary
• Maintain accurate documentation of incidents, resolutions, and processes
• Perform routine system maintenance and health checks
• Educate users on best practices, security awareness, and effective use of technology
• Collaborate with IT team members to support ongoing initiatives and process improvements
• Follow established IT policies, procedures, and service-level agreements (SLAs)

Required Skills & Qualifications

• Strong knowledge of computer hardware, software, and troubleshooting techniques
• Experience supporting Windows, macOS, and mobile operating systems (iOS/Android)
• Familiarity with Microsoft 365 and common business applications
• Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi)
• Experience with ticketing systems and remote support tools (e.g., ServiceNow or similar)
• Excellent problem-solving, organizational, and multitasking abilities
• Strong written and verbal communication skills with a customer-first mindset
• Ability to work independently, take initiative, and manage competing priorities

Minimum Qualifications

• Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
• 2–4 years of experience in a help desk or technical support role

Preferred Qualifications

• Relevant certifications (e.g., CompTIA A+, Network+, ITIL)
• Experience with endpoint management tools (e.g., JAMF, SCCM, ManageEngine)
• Experience supporting enterprise environments
• Familiarity with mobile device management (MDM) solutions

Work Environment

• Primarily office-based with occasional on-site support as needed
• May require limited after-hours or on-call support
• Ability to lift and move equipment up to 25 lbs