Information Technology Support Specialist

IT Support Specialist

Type: Contract-to-Hire

Location: Grapevine, TX

Work Setting: Onsite

We are seeking a customer-focused IT Support Specialist to provide first-level technical support to end users across the organization. This position is ideal for someone who enjoys troubleshooting, working directly with users, and resolving technical issues in a fast-paced environment.

Key Responsibilities

• Provide day-to-day technical support to end users (in-person, phone, and electronic)
• Troubleshoot hardware, software, and access-related issues
• Serve as the first point of contact for IT support requests
• Resolve issues independently when possible; escalate more complex issues as needed
• Log and track all support requests in the help desk system
• Support commonly used applications, systems, and devices
• Assist with user account setup, changes, and access requests
• Provide support for email, phones (desk and mobile), and office technology
• Help onboard users with basic technology training and support
• Follow and update standard help desk procedures

Qualifications

• 2–4 years of experience in IT support, help desk, or technical support environment
• Strong troubleshooting skills across hardware, software, and user access issues
• Excellent communication skills (written and verbal)
• Strong customer service mindset and ability to work with non-technical users
• Ability to prioritize and manage multiple tasks in a deadline-driven environment
• Experience with ticketing/help desk systems

Preferred Qualifications

• Exposure to corporate IT environments and internal applications
• Basic understanding of networking, systems, and end-user computing
• Experience supporting phones (VoIP or mobile devices) is a plus

Education

• High school diploma or GED required
• Degree in IT, Computer Science, or related field preferred

Work Environment

• Fully onsite position in Grapevine, TX
• May require extended hours based on business needs
• Ability to sit for extended periods and lift up to 20 lbs as needed