Information Technology Support Specialist

Company Description

Thrust Flight is dedicated to training the next generation of exceptional pilots through our renowned Zero Time to Airline® program. Designed to fast-track aspiring aviators into professional careers, our full-time training experiences offer flexible financing options to make flight training accessible. As a leader in aviation education, we draw expertise from our world-class Flight Instructor Academy to ensure top-notch guidance for our students. Located in Addison, TX, Thrust Flight is committed to empowering individuals to achieve their aviation dreams.

Role Description

Reporting to the Director of Technology, the IT Support Specialist is responsible for daily end-user support, hardware deployment, employee onboarding and offboarding, and the ongoing administration of company IT systems across all locations. This position is onsite Monday - Friday at our Addison Airport location.

Requirements

• Provide end-user support across all locations: triage tickets, troubleshoot Windows and macOS issues, and escalate as needed
• Deploy, image, and maintain workstations, laptops, printers, and peripherals
• Execute employee onboarding and offboarding, including account provisioning, hardware staging, and access revocation
• Maintain hardware inventory: ordering, asset tagging, and lifecycle tracking
• Administer networking, camera, and access control systems following vendor installation, including configuration, monitoring, and day-to-day troubleshooting
• Run cable and mount equipment for small additions, moves, and repairs
• Coordinate with vendors and contractors on new installations, escalations, and warranty support
• Administer Google Workspace user tasks, including account creation, password resets, and group management
• Manage Microsoft 365 licensing and Intune device enrollment and policy
• Maintain documentation, including ticket notes, asset records, and runbooks
• Travel periodically between Thrust Flight locations

Qualifications

• 1–3 years of experience in IT support, helpdesk, or a similar role
• Strong Windows and macOS troubleshooting skills
• Familiarity with Google Workspace administration (users, groups, Drive)
• Familiarity with Microsoft Intune and Microsoft 365 licensing
• Working knowledge of VLANs, DHCP, and switch configuration
• Strong written communication skills
• Ability to prioritize work independently across multiple sites
• Willingness to perform occasional hands-on infrastructure work, including running cable and mounting equipment
• Valid driver's license and willingness to travel between locations
• CompTIA A+, Network+, or equivalent certifications a plus

Nice to have

• Multi-site IT experience, particularly in aviation, training, or hangar environments
• Familiarity with the Zoho ecosystem (CRM, Mail, Workplace)
• Experience with Jira or other Atlassian tools
• Light scripting experience (PowerShell, Bash)
• Experience administering camera, NVR, or access control systems