Information Technology Support Technician

We are currently seeking a part-time , onsite IT Support Technician in San Antonio, TX for a long-term contract. The IT Support Technician requires a technical professional with experience supporting customers through provisioning/de-provisioning and maintenance of multiple hardware platforms and their related software.

Hours: 15-20 hours per week, flexible on hours but prefer work to be completed sometime between 8am to 5pm CST, Monday thru Friday at San Antonio, TX site.

DUTIES/EXPERIENCE:

• IT support; install, upgrade, and monitor software and hardware
• Responsible for the operations and maintenance of systems that fall under the Enterprise Infrastructure Team.
• Designs, configures, and tests computer hardware, networking software and operating system software.
• Lead projects for new hardware/software deployments and implementations
• Diagnoses hardware and software problems and replace defective components.
• Break/Fix
• Imaging computers and deploying software
• Supporting meetings
• Taking backups
• Monitoring local server
• Working with vendors on additional support
• Vendor tracking/management

REQUIREMENTS:

• 2-5 years’ experience in desktop or IT support experience in hardware and software installation, troubleshooting and repair
• Knowledgeable with label printers and scanners,
• Network support and troubleshooting
• Experience with trouble ticket tracking and resolution
• Excellent customer service, written and oral communication skills
• Wiling to wear steel-toed shoes/boots
• Experience running/developing reports in Power BI or QAD, a plus