Information Technology Support Technician

The IT Support member will be primarily responsibility for the support, installation, troubleshooting, and maintenance of Microsoft-based devices in support of our BHS Team. We want you to join BHS if you love the challenge of working in a growing environment, enjoy learning and sharing ideas with your peers, and most importantly can communicate well with others.

RESPONSIBILITIES:

• Troubleshooting, fixing, installing and configuring Windows workstations in domain-based networks
• Repairing corrupted files and programs, restoring systems, data backup solutions, anti-virus software
• Installation of software and configuration for desktops with an emphasis on best practices
• Managing systems tools and practices
• Managing Office 365, including support of email, SharePoint, Teams and the Microsoft Security & Compliance Center
• Setting up and configuring new workstations/laptops
• Understanding of basic network configurations and routing practices
• Compliance with organizational policies and procedures, including code of conduct and attendance policy

MINIMUM QUALIFICATIONS:

• Associates degree in Information Technology or related field
• 1-3 years of experience supporting Windows business computer systems
• The ability to communicate clearly and effectively to all users regardless of their technical abilities while remaining courteous
• Able to work well under pressure in critical situations or when under a deadline
• A superior troubleshooter—not only able to diagnose but to assess the essence of a client’s problem or request, understanding what they really need, not just what they asked for or described
• Able to project a positive and professional service attitude
• Skilled in time management with the ability to prioritize tasks, estimate time to complete them, and adjust priorities when necessary (be flexible)
• Able to work in a disciplined, focused manner when working inside of an office environment
• Self-organized and have multi-tasking skills
• Excellent with follow-thru. Must complete ticket entries in a timely manner and alert team of open action items. Must also communicate with end users to set clear expectations

Knowledge Of:

• Office 365 products
• Antivirus software
• VPN functionality
• Firewall configurations
• Other general office equipment – phones, copiers, printers, etc.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• Windows: 4 years (Preferred)
• Help desk: 2 years (Required)

Work Location: In person