Information Technology Support Technician

Experience Required: 1–3 years of professional experience supporting IT systems within a Managed Service Provider (MSP) environment.

About The Core Technology Group

The Core Technology Group is a rapidly growing Managed Service Provider (MSP) headquartered in The Woodlands, Texas, with a 16-year track record of delivering innovative IT solutions to businesses of all sizes. As an expanding company, we provide a dynamic and fast-paced environment where team members can develop their skills, make a meaningful impact, and thrive as part of a collaborative and supportive team.

About the Role

We are seeking a motivated and detail-oriented IT Support Technician with 1–3 years of professional experience supporting IT systems within a Managed Service Provider (MSP) environment. This role will be onsite five days per week at a client location in The Woodlands area, rather than at our office. The ideal candidate is customer-focused, tech-savvy, and eager to contribute to supporting diverse IT infrastructures while helping clients thrive through technology.

Key Responsibilities

·         Serve as the first point of contact for customers via phone or email to provide technical assistance.

·        Perform remote and onsite troubleshooting using diagnostic techniques and targeted questioning.

·         Identify optimal solutions for issues based on customer details and technical expertise.

·        Guide customers through the problem-solving process with clear communication.

·        Escalate unresolved issues to higher-level support teams as necessary.

·        Provide accurate information regarding IT products and services.

·        Document events and issues in ticketing software and maintain centralized documentation.

·        Follow up with customers to update their status and ensure resolution satisfaction.

·        Relay customer feedback or suggestions to internal teams for process improvement.

·        Recommend and implement enhancements to troubleshooting procedures.

·        Install, configure, and maintain hardware, software, and network infrastructure components.

·        Ensure antivirus software is up to date and perform routine security checks.

·        Conduct preventative maintenance on workstations, printers, and peripherals.

Requirements

·        Proficiency with Microsoft applications (e.g., SharePoint, Teams, Outlook).

·        Understanding of network infrastructure, including servers, firewalls, switches, and access points.

·        Proven experience in a service desk or technical support role, preferably in an MSP environment.

·        Technical aptitude with knowledge of office automation tools, databases, and remote support solutions.

·        Strong understanding of computer systems, mobile devices, and related technologies.

·        Ability to diagnose and resolve basic technical issues effectively.

·        Excellent verbal and written communication skills.

·        A customer-oriented, calm, and professional demeanor.

·        Commitment to upholding company values and providing exceptional customer experience.

Why Join The Core Technology Group?

·        Join a fast-growing and innovative MSP headquarters in The Woodlands, Texas, with a strong and expanding presence across the state.

·        Work in a collaborative and growth-focused environment.

·        Develop your skills by supporting diverse IT systems and client environments.

·        Enjoy a competitive salary and benefits package.

·        Thrive in a structured, in-office setting, fostering teamwork and collaboration.

To Apply:

• If you’re ready to take the next step in your IT career and join a company that values teamwork and innovation, we’d love to hear from you. Email dsilianoff@thecoretg.com to submit your application and become part of The Core Technology Group!