Information Technology Technician

JOB STATEMENT:

Responsible for managing network operations, general maintenance of defined computers/ laptops and resolving any technical problems or issues.

QUALIFICATONS & EXPERIENCE:

Qualification(s):

• Bachelor Degree in Computer Science or IT.
• IT Certifications is essential
• A+, CCNA and/or MCSE Certifications

Experience Required:

• 3 year relevant IT work experience in managing network operations
• Experience in educational setting preferred Additional Requirements
• Extensive knowledge and experience in networking/wireless technologies and equipment

Languages:

• English: Fluency/Excellency in oral and written
• Arabic: preferable

CONTEXT:

This is a learning organization. As such, all employees strive for professional and institutional development within a culture of effectiveness that:

• Values collaboration and teamwork
• Work in a multi-cultural environment
• Encourages ethical behavior
• Facilitates life-long learning and
• Utilizes new technologies

JOB SPECIFICATIONS:

• Comply with EHS Policies, Programs and Procedures as per ADVETI EHSMS-General Framework and take responsibility for any aspect of EHS that they are involved in
• Advises and makes recommendations on improving performance and on providing additional and enhanced network solutions
• Coordinate with Operation department to ensure the machines and equipment’s are collaborated, functional and maintained
• Liaises with the Directorate network team on WAN and networking issues
• Designs, implements and manages college network and related security requirements
• Maintains a professional awareness of current best practice in the field of IT
• Provides training to fellow team members and staff as required
• Supports and troubleshoots the network infrastructure on a daily basis
• Maintains disaster recovery plans, performs network monitoring and ensures accuracy of network documentation
• Submits periodical reports and analysis such as traffic patterns, utilizations etc

COMPETENCIES & SKILLS REQUIRED:

• Capacity and capability to work independently and in teams
• Multitasking and ability to work under pressure and strict deadlines
• Strong work ethic
• Committed to continued professional development
• Innovative and creative in finding solutions to address network challenges within the institute
• Displays a professional appearance and manner and has a developed sense of customer service
• Adapt and work to the local working environment and local anomalies and ensure full integration with Emirati counterparts
• Maintaining student Active Directory Accounts
• Ensure accurate, timely preparation and presentation of specialist equipment, resources and materials
• Assist others to use specialist equipment and materials and provide highly specialized advice and guidance
• Comply with policies and procedures relating to protection, safety, security, confidentiality and data protection, reporting any concerns to the appropriate person
• Install and test new software and make software available to appropriate users
• Check new computer and IT equipment on arrival and install as appropriate
• Manage and maintain a safe, orderly, purposeful and productive working environment
• Ensure accurate, timely preparation and presentation of specialist equipment, resources and materials.
• Demonstrate and assist others to use specialist equipment and materials and provide highly specialized advice and guidance as required
• Set up, maintain and remove user network accounts where appropriate

Specific Technical Skills:

Extensive knowledge and experience in networking/wireless technologies and equipment including:

• MS SCCM/ WDS or other imaging software, package deployment & CCTV management.
• PC and MAC Hardware and Peripherals
• PC and MAC Operating Systems and Application Software
• Microsoft Active Directory domain administration.
• Apple Open directory delegated administration.
• TCP/IP, Internet technology, standards and routing protocols.
• Routers, switches, firewalls, IDA/IP.
• Network management, security and authentication systems.
• PABX systems, Voice over IP and IP Telephony.
• Audio and Video conferencing systems including ISDN.
• Windows 7 & 10, Windows Server 2008, 2012, 2016, macOS Server 5.2 and above, macOS El Capitan and above, Linux Ubuntu, Oracle Database, and DNS