Information Technology Technician

About Us

Advent Technologies is a growing MSP/MSSP supporting clients across a wide range of industries. In addition to IT services, we provide and support phone systems, camera systems, cabling infrastructure, and voice/internet services. We take pride in our collaborative team environment and commitment to delivering exceptional customer service.

Job Summary

We are seeking a full-time Tier 1 / Tier 2 Helpdesk Technician with strong customer service and technical troubleshooting skills. This role serves as a frontline support resource while also handling intermediate technical issues and escalations. The ideal candidate can efficiently resolve common end-user issues, contribute to root-cause analysis, and support small-to-mid-sized infrastructure environments.

Responsibilities

- Serve as the first point of contact for client technical issues

- Diagnose and resolve common endpoint issues (Windows, Mac, Office 365)

- Provide remote and occasional onsite support

- Walk users through step-by-step troubleshooting

- Properly document, track, and close tickets in the helpdesk system

- Escalate unresolved issues following defined procedures

- Maintain high customer satisfaction through clear communication and follow-ups

- Troubleshoot Active Directory, file shares, and user account issues

- Support Microsoft 365 environments (Exchange Online, Teams, OneDrive)

- Assist with Windows Server troubleshooting and maintenance

- Perform advanced endpoint troubleshooting and root cause analysis

- Participate in incident response and resolution for outages

- Assist with onboarding/offboarding processes and system provisioning

- Identify recurring issues and recommend long-term solutions

Shared Expectations

- Maintain accurate and detailed documentation of all work

- Follow cybersecurity best practices in all customer interactions

- Monitor and respond to alerts from managed systems (RMM tools)

- Participate in continuous learning and skill development

- Occasionally travel to client sites for onsite support

Required

- 2+ years of experience in IT support (MSP experience preferred)

- Strong customer service and communication skills

- Experience supporting Windows and Mac operating systems

- Experience with Microsoft 365 (user support and troubleshooting)

- Experience with Active Directory (user management, permissions)

- Experience with hardware troubleshooting (break/fix, RMA)

- Ability to prioritize and manage multiple tickets simultaneously

- Valid California Driver’s License and reliable transportation

Preferred

- Experience with Windows Server administration

- Networking fundamentals (DNS, DHCP, VPNs)

- Experience with RMM and PSA tools

- Familiarity with security best practices in managed environments

Job Type

Full-time

Benefits

- 401(k)

- 401(k) matching

- Health insurance

- Paid time off

Work Location

In person

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Modesto, CA 95356: Relocate before starting work (Required)

Work Location: In person