Information Technology Technician I/II

Description

The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.

What the City of Roseville Offers:

• $29.5280 - $45.70.41 Hourly (dependent on experience)
• Up to $2,490 per month in health and welfare benefits
• Competitive vacation and sick leave programs
• 10 paid holidays, 2 floating holidays - Plus 45 hours of additional personal leave time
• Opportunities to train and promote
• CalPERS
• A top-notch team and more!

DISTINGUISHING CHARACTERISTICS

Information Technology Technician I - This is the entry level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

Information Technology Technician II – This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.

SUPERVISION RECEIVED AND EXERCISED

Information Technology Technician I

Receives immediate supervision from a higher level supervisor.

Information Technology Technician II

Receives general supervision from a higher level supervisor.

Examples of Duties

Minimum Qualifications

Information Technology Technician I

Knowledge of:

Principles and practices of information technology.

Personal computers, including hardware and software and related peripheral equipment.

Active Directory structure and functions.

Microsoft Windows operating systems.

Modern office equipment and procedures.

Basic mathematical principles.

English usage, spelling, grammar and punctuation.

Customer service principles.

Ability to:

To perform personal computer hardware and software customer support duties.

Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.

On a continuous basis, sit at a desk for long periods of time. Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.

Learn help desk software and database use.

Diagnose and repair or instruct users in resolving hardware and software problems.

Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.

Maintain confidentiality as necessary.

Work weekends, evenings or standby, as required.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training

Experience:

No experience is required.

AND

Training:

An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.

License or Certificate

Possession of a valid California driver’s license by date of appointment.

Information Technology Technician II

In addition to requirements for the Information Technology Technician I:

Knowledge of:

Principles and techniques of a variety of desktop operating and data communications systems.

Principles and techniques of installing, repairing, and maintaining desktop hardware and software.

Principles and techniques of advanced troubleshooting for desktop computer and printers in a network environment.

Project management methodologies.

Ability to:

Independently perform personal computer hardware and software customer support duties.

Independently perform system installations, problem correction and repair of equipment.

Explain department and City policies regarding use of computer and communications systems.

Effectively troubleshoot, diagnose, and resolve hardware and software issues.

Experience and Training

Experience:

Two years of responsible experience performing duties similar to that of an Information Technology Technician I in the City of Roseville.

AND

Training:

An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.

License or Certificate

Possession of a valid California driver’s license by date of appointment.

Possession of Microsoft Certification is desirable.

Supplemental Information

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org.
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.

SELECTION PROCESS:

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

EMPLOYEE BENEFITS:
The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here. Benefits currently include:

• Health, dental, and vision insurance benefits
• Cafeteria plan, plus City paid Flex credit
• Life insurance (City paid and optional supplemental employee paid)
• Flexible spending accounts for dependent and health/medical costs
• BeWell City of Roseville (CORE) wellness program
• Employee assistance plan
• Retirement savings plan
• Deferred compensation plan(s)
• Short-term and long-term disability employee paid plans
• Educational reimbursement
• Vacation leave, sick leave, personal/management leaves
• Holiday pay (plus two floating holidays annually)
• Bilingual pay
• Longevity pay