INFR IT Support Specialist

IT Support Specialist

Description of the position:
PermaPlate is a family owned company based in Salt Lake City that has a 40-year history of superior customer service and quality products. We have experienced explosive growth over the last 5 years and are in the process of adding to our team of outstanding individuals. If you are the type of person that enjoys thinking outside the box and working to build systems and processes (often from scratch) then we want to hear from you!

This role is primarily responsible for assisting the Systems Administrator. As a member of the IT department, you will be supporting team members in our headquarters, secondary location & remote employees. Our ideal candidate must be comfortable in a fast-paced environment, able to learn quickly, work independently, self-start, possess strong problem-solving skills, have a collaborative mindset, and have strong interpersonal skills.

Responsibilities:
Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.
Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.
Support Systems Administrator with any projects.
Efficiently work tickets via email and phone calls.
Provide basic level desktop/server support (creating users in AD, Office 365, resetting passwords, drive mapping etc.)
Setting up email accounts on Outlook.
Basic printer/scanner setup and troubleshooting
Install Endpoint Security Software
Acts as support for all computer related problems and escalates as necessary. Issues may range from basic application support
Solving basic networking issues
Updating hardware inventory information through provided asset management software
Assists with the onboarding and offboarding of staff (including setting up laptops, creating accounts, making backups, and deploying software)
Deploying and maintaining software installations
Conducting periodic scheduled maintenance on staff laptops
Creating SLA’s & Setting up Ticketing System
Function as primary point of contact from assignment of ticket to successful resolution of issue.

Requirements:
2+ years’ work experience in a help desk role
Experience with Office 365
Ability to work in a fast-paced environment
Knowledge of the Microsoft Office 365 suite
Ability to build rapport with staff.
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Strong troubleshooting and critical thinking skills
Ability to manage multiple support tickets and work independently
Positive and professional demeanor
Must pass a background check

Required:
A+ certification

Helpful:
Network+, Microsoft, MCP, MCDST, MCSE
CompTia certifications