Infrastructure Engineer

Job Overview:

Willingness to work flexible shifts.
Be responsible for queue monitoring and acknowledging tickets.
Ensure prompt & professional response to all incident tickets.
Ensure all Monitoring systems are working and alerts from the system are taken care off
Ensure all daily, weekly, monthly maintenance activity are done.
Interact with subordinate supervisors’ customers.
Vendor coordination for any escalated issues.

Desired Skill Set

Hands on experience in Azure including Azure portal , Entra ID ,Subscription Management ,Resource Management
Administer and support Microsoft 365 services, such as Teams Admin Centre, Exchange Admin Centre ,Intune Admin centre, M 365 defender.
Hands on experience in managing server virtualization technologies preferably vmware vSphere,vCenter, Logs monitoring.
Strong knowledge in configuring, Managing, and maintaining, Windows 2016/2019/2022 Enterprise/Datacentre servers.
Strong Knowledge in AD, DNS, DHCP and other services.
Experience in Group Policy design and configuration.
Experience in configuring File servers and managing Share folders.
Experience in Firewall, Switches, and other networking components and functionalities.
Hands-on experience in installation/configuration of M/S Windows OS and other computer Software’s.
Experience with Microsoft Exchange service and related components like email security and compliance, shared mailbox, distribution list etc.
Working knowledge of PowerShell scripting.
Certification In Azure Infrastructure.

Soft Skills

Excellent problem-solving skills and Documentation Skills.
Proven customer service skills.
Good communication skills (Verbal & Written) and ability to work within a 24x7 support environment and must be able to meet SLA requirements.