Infrastructure Support Specialist

Job Purpose

Maintain and administer highly available and secured data and voice networks and related computing environments. Ensure the availability, uptime, performance, and quality of the Network Systems and services; provide enterprise-wide support for complex network systems and interconnected technologies that require day-to-day support to maintain optimum performance and utilization of network devices and services. Involve in troubleshooting (incident diagnosis and analysis) to identify and resolve network issues quickly and accurately. Ensure network devices schedule backup.

Qualifications, Experience & Skills Essential

• Bachelor's degree in IT, B. Tech, BE, MCA, BSc, or related Information System is mandatory.
• IT Certifications CCNA and CCNP are mandatory.
• Preferred Certification in Cloud Networking Technologies (Azure, AWS or OCI).
• Minimum 5 years of relevant work experience in handling / troubleshooting Network infrastructure, Services, and network projects, good knowledge on Cisco switches and routers, Nexus switches, Cisco ACI, Cisco ISE.
• Good experience with Cloud Networking solutions in Microsoft Azure, AWS, or Oracle Cloud Infrastructure.
• Good knowledge and experience on Cisco, Dell or similar SDN technology.
• Good work experience in scripting knowledge, Automation, Ansible, GitHub, Jenkins, and basic Linux.
• Must have good experience in troubleshooting, Resolving, and working on RCAs for critical issues, Strong knowledge of networking principals and protocols.
• Must have expert level knowledge in Static and Dynamic routing protocols, Nat, DMVPN, Multicast concepts, QOS concepts.
• Must have experience in managing datacenter network and branch network.
• Willing to work 24/7 support in operations role and attitude to extending beyond to support whenever there is a demand and in crisis. The person should be analytical and should have good problem-solving skills.
• Experience in working with troubleshooting tools such as Wireshark, DNS troubleshooting tools etc.

Preferred

• Preferred experience in banking environment.
• Preferred experience working with Dell Sonic Switches.
• Preferred experience on Aruba wireless and CPPM management.
• Preferred experience in managing Wan optimizer (Preference Silverpeak).
• Preferred experience working with NMS tools e.g. SolarWinds.
• Preferred experience on BMC remedy, Incident management, Problem management.
• Preferred experience with operation and management of technical systems and solutions, network equipment and storage area networks.

Other Skills (Desirable)

• Ability to learn new technologies and implement them successfully.
• Strategic Thinking with Continuous Improvement mindset.
• Excellent communication skills (verbal, written, and presentation).
• Problem solving skills.
• Coordination skills.
• Strong interpersonal skills.