Initial Access Clinical Care Coordinator

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

Position Overview:

The Initial Access Care Coordinator is responsible for supporting individuals as they seek services through Fraser. This role works closely with clients and their care teams, as well as in collaboration with mental health providers on the access team, to guide the initial assessment process and connect individuals with appropriate supportive resources.

Responsibilities:

• Support mental health screenings for individuals navigating initial access.
• Assist individuals in obtaining needed services in the domains of mental health, social, educational, health, recreational, and related areas to improve child’s functioning.
• Proactively assist individuals to identify barriers regarding access to recommended services.
• Communicate with the members of the individual’s care team to support continuity of care.
• Conduct initial access appointments during scheduled hours.
• Provide consultation and communication with internal and external providers regarding shared clients.
• Develop, in collaboration with the Care Coordination Supervisor and Director of Care Coordination, new processes for supporting families in accessing services and resources as appropriate.
• Collaborate with internal and external providers to provide consultation and access for families to receive support.

Requirements:

• Must be qualified in at least one of the following ways:

  • High School diploma or equivalent required with one year of relevant work experience – health care, mental health, customer service, administrative experience.

  • Bachelor’s degree or higher in one of the behavioral sciences or related fields from an accredited college or university preferred.
  • Certification as a Community Health Worker or Certification as a Family Peer Specialist preferred.
  • Commitment to promoting diversity, multiculturalism, and inclusion with a focus on culturally responsive practice, internal self-awareness and reflection.

Fraser Offers:

• Collaborative and relationship-oriented culture

• Scheduled performance feedback

• Career growth opportunities

• Opportunities for community involvement in Fraser organized events.

• Collaborative and relationship-oriented culture

Fraser Offers Benefits for Full-time Employees (30+ hours per week)

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
• Employee Referral Bonuses

Location: Fraser Bloomington/Virtual Office & Community-Based

Schedule: Monday-Friday, between the hours of 8 AM - 6 PM (full-time)

Pay: The starting pay range for this role is $22.60 - $23.00 an hour depending on qualifications.

Make a difference—apply today and help us build a more inclusive community!

Why Join Fraser?

• Meaningful Impact
  Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isn’t just a buzzword — it’s how we operate. You’ll be seen, heard, and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.

Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Encouraged to apply: reception, front desk, medical receptionist, office assistant, customer service, administrative assistant, client access, client coordinator, patient coordinator, call center representative, client services, scheduling

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!