Inside Counter Sales

Do you enjoy fast-paced days, solving customer needs, and keeping things organized and running smoothly? Total Rentals is looking for a sharp and dependable Inside Counter Sales professional to support walk-in and call-in customers, process equipment rentals, and help keep our showroom and yard operations in top shape.

What You'll Be Doing

Customer-Facing Support

• Greet walk-in customers and answer phone inquiries with professionalism and urgency
• Understand customer equipment needs, provide quotes, and process rental transactions
• Assist customers with equipment use questions or coordinate with the right team member
• Ensure the showroom and equipment displays are clean, organized, and fully stocked

Sales, Rentals & Operations

• Handle inside sales and rentals of new and used construction tools and equipment
• Coordinate deliveries and pick-ups with dispatch
• Support outside sales with quoting, documentation, and system updates
• Perform daily audits of overdue rentals and assist with follow-up

System & Shop Coordination

• Open and close the branch with proper security procedures
• Use rental software to check availability, manage contracts, and schedule orders
• Organize equipment returns, prep tools for the next rental, and keep the space orderly
• Collaborate with the branch manager and team to ensure accurate and timely order fulfillment

What You'll Need to Succeed

• 3+ years of customer service or inside sales experience (rental or equipment industry a plus)
• Basic mechanical aptitude and troubleshooting experience preferred
• Strong communication, organization, and follow-through skills
• Comfortable using Microsoft Office and rental or inventory systems
• High school diploma or GED
• Willingness to work a Monday–Friday 7:30 AM – 4:30 PM schedule (potential shift to 4x10s, Mon–Thurs)
• Ability to lift 50 lbs and stay active throughout your shift