Inside Health Sales (Enrollment Specialist)

Job Title: Inside Health Sales (Enrollment Specialist)

Location: Long Beach, CA 90815

Who are we looking for?

We are currently seeking an adaptable, compassionate, and dynamic individual to join our food allergy clinic as an Inside Health Sales (Enrollment Specialist). The core responsibility of the role is to assist patients or parents of patients as they navigate our enrollment process to becoming a client. You will serve as a subject-matter expert for the program, answering questions for prospective parents of patients as well as following up with families that have previously enrolled.

Essential Functions:

• Demonstrate a positive and resourceful approach to problem-solving, bring fresh ideas to the table, ability to manage complexity with deadlines, ability to maintain confidentiality, and excited about expanding our impact through communications.
• Serves as subject-matter expert for the Food Allergy Institute's Tolerance Induction Program and the enrollment process.
• Manage incoming & make outbound inquiries to parents of patients explaining the effectiveness of our program and its potential impact.
• Develops strong relationships with prospective parents of patients to build trust and rapport.
• Accurately documents interactions with prospective patients to ensure timely and appropriate follow-up communication.
• Assist other personnel and departments with data collection and problem solving.
• Other responsibilities as assigned.

• A passion to serve our patients and their families as they seek to achieve their “food freedom” goals.
• High School Diploma or equivalent required.
• 2+ years of inside health sales experience or relevant health office experience, such as elective procedure sales, aesthetic sales, or health/wellness program enrollment preferred, Applicable inside sales experience from retail, hospitality and/or wellness will also be considered.
• Strong presentation skills.
• Customer service or sales experience preferred.
• High level capacity to multitask independently and on a computer.
• Excellent typing skills.
• Excellent written and oral communication skills.
• Ability to perform in a high volume, fast paced call center environment.
• Proven ability to work independently as well as a productive member of a team.
• Exceptional organizational and time-management focus.

Employee Benefits:

We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities.

About Us:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why Join FAI?

The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission.

With over 180 employees, Our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals.

At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference.