Inside Sales

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Inside Sales Representative

Job Summary

The Inside Sales Representative is responsible for generating new business and managing existing customer relationships through inbound sales activities conducted via phone, email, and online. This role focuses on identifying customer needs, presenting solutions, closing sales, and achieving revenue targets while providing a positive customer experience.

Key Responsibilities

Adhere to Binswanger Standard of the proper call flow (proper greeting, hold appreciation, customer name/info verification, proper closing)
Answer inbound calls from prospective and existing customers
- Qualify leads and identify customer needs to recommend appropriate products or services
- Present pricing, product features, and value propositions clearly and professionally
- Prepare and deliver quotes, proposals, and follow-up communications
- Close sales and meet or exceed individual and team sales targets
Maintain accurate records of activities, opportunities, and customer interactions in Salesforce
Respond to inbound requests from email/web forms and ensure fast response times.
Collaborate with marketing, customer service, and account management teams
Upsell and cross-sell additional products or services when appropriate
Stay current on product knowledge, industry trends, and competitor offerings
Provide feedback to management on customer needs, objections, and market conditions

High school diploma or equivalent required; associate or bachelor’s degree preferred
1–3 years of inside sales, customer service, or related residential or commercial glass experience (preferred)
Strong verbal and written communication skills
Ability to build rapport and handle objections effectively
Proficiency with standard office software
Strong organizational and time-management skills

Skills and Competencies

Persuasive communication and active listening
Goal-oriented and self-motivated
Problem-solving and negotiation skills
Ability to work independently and as part of a team
Comfortable working in a fast-paced, target-driven environment

Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.

Best in Glass Benefits

Binswanger Glass offers a comprehensive benefits package for all full-time employees: