Inside Sales Administrator

Position Summary:

The Sales Administrator is responsible for providing customer support to the Pro AV channel by providing information about technical product details and responding to integrators, resellers, and Sales team to enable order placement through passive sales process. This includes processing orders, relaying tracking information, quoting, checking on order status, and resolving customer issues.

What you will do in this role:

Order Processing and Follow Up

• Process orders in AS 400
• Confirm margin on order and check for hidden margin
• Provide order confirmation, using template or other sales approved template)
• Confirm inventory stock on warehouse and drop ship orders
• Submit part builds
• Confirm payment terms and request credit card form if needed
• Process sideways orders
• Process cancellation requests
• Work with the warehouse on order changes
• Upload purchase orders to F20

Returns and Credit Requests

• Follow up with credit team on time-sensitive orders
• Review MN 19 screen and update F8 notes
• Provide tracking and ETA information to customer
• Work with logistics on shipping issues

Freight Quotes

• Submit freight quote requests through UPS website or Operations department (may involve domestic or international parcel or freight quote requests)

General Inside Sales Support

• Primary point of contact and responsible for building long-term relationships with outside sales representatives and/or customer, responding to requests for basic quotes, questions, open issues that require follow-up, bid registrations and updates and Salesforce quotes.
• Have basic working knowledge of ProAV business and specific projects to foster sales process.

What we look for in a candidate:

• Associate's Degree or equivalent from a two-year college or technical school
• 1-2 years of related experience - B2B sales support
• Proficient in Microsoft Office Suite
• Problem solving ability and the ability to 'think on your feet'
• Strong verbal communication skills
• Service orientation and a mindset to support sales team and drive long term, trusting relationships
• Ability to manage multiple priorities simultaneously

Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.