Inside Sales and Customer Service Representative

The Inside sales and Customer Service Associate is an entry-level role designed to provide a foundation in ERP operations, quoting, order processing, and customer service professionalism.

In this position, you will be expected to:

· Build a strong foundation during the learning and development phase to support customer and company needs.

· Learn and accurately operate the company’s ERP system, understanding its processes and flows.

· Follow established processes, procedures, and rules to ensure stable execution of core tasks such as quoting and order processing.

· Develop professionalism, including workplace conduct and customer-facing manners.

· Handle straightforward cases accurately while gaining an understanding of internal workflows.

· Become a reliable point of contact by providing accurate, timely, and professional support to customers.

Everyday tasks include, but are not limited to:

· Utilize the ERP system to prepare accurate quotes and process customer orders

· Communicate with customers by responding to emails timely manner, assessing needs, and building relationships

· Source and procure parts based on customer specifications

· Enter and maintain accurate records for quotes, orders, and customer data

· Track order status and follow up with vendors, logistics, or internal teams as needed

· Support resolution of routine shipment or order issues

· Collaborate with colleagues across departments to ensure smooth operations and customer satisfaction

· Other relevant tasks

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in Itasca, IL 60143