Inside Sales appointment setter-Home remodeling

Great appointment setters are not just people who answer phones. They are the first person who turns marketing dollars into real sales opportunities.

If you are the kind of inside sales professional who responds fast, books a high percentage of incoming leads, creates clear appointment notes, confirms that the right decision-makers will be present, and consistently sets appointments that actually sit, Evergreen Home Exteriors has an opportunity where that skill set is valued, measured, and rewarded.

This role is for someone who knows how important high-quality appointments are. When our sales reps arrive at a home, they should know exactly what the homeowner wants an estimate on, who will be there, what the project is, and why the homeowner is expecting a real consultation — not just a quick sales pitch.

We are looking for someone who wants more than a basic call center job. This position has strong hourly pay, monthly performance bonuses, and real room for growth into higher-level lead management, inside sales, and sales operations roles as the company continues to grow.

Here, you will be trusted with real responsibility, strong compensation, performance bonuses, and a direct role in helping the company grow. You will also have opportunities for advancement within the department as the company continues to expand.

What you get here:

• Competitive pay
• Opportunity for performance bonuses every month
• 401k with 3% company match
• Health insurance
• Warm inbound leads from homeowners already looking for remodeling work
• No random cold calling
• A meaningful role tied directly to company success and growth.
• Growth opportunity inside an established residential remodeling company

This is a strong opportunity for someone who is sharp, competitive, organized, good on the phone, and wants more responsibility than a basic customer service or call center role.

About Evergreen Home Exteriors

Evergreen Home Exteriors was established in 2015. We are based in Tacoma, Washington.

We serve homeowners throughout Western Washington and specialize in higher-value residential projects including decks, kitchens, bathrooms, siding, roofing, windows, garages, and full remodels. We are the highest volume deck builder in Washington state. We are James Hardie Elite certified and have been since 2018

We are currently one of 6 companies being featured by the BBB on Kiro news.

We are a systems-driven company that cares about customer experience, strong communication, clean execution, and growth.

The Role

As our Lead Response & Appointment Center Manager, you will own the front end of our sales process.

Leads come in from multiple sources, including phone calls, Google, website forms, text messages, email, HomeAdvisor, Angi, and other marketing channels.

Your job is to respond quickly, qualify the homeowner, schedule strong sales appointments, confirm appointments, follow up with leads that do not book right away, and track where each lead came from.

This role is part customer service, part inside sales, part organization, and part lead management.

The right person will understand that speed matters, details matter, and follow-up matters.

Key Responsibilities

• Answer incoming calls from prospective customers
• Respond to leads from Google, website forms, email, text, HomeAdvisor, Angi, and other sources quickly
• Qualify homeowners based on project type, location, timing, budget, and appointment readiness
• Schedule qualified sales appointments for our estimators
• Confirm appointments and help reduce cancellations or no-shows
• Follow up consistently with leads that do not book immediately
• Track lead source, lead status, appointment status, and follow-up activity
• Keep notes accurate, organized, and current
• Communicate clearly with sales representatives and leadership
• Help identify which lead sources are producing quality appointments
• Help improve scripts, follow-up systems, and appointment-setting processes

The Successful Candidate

We are looking for someone who is fast, sharp, organized, professional, and comfortable being measured by results.

The right person is good with people, strong on the phone, comfortable with technology, and able to manage multiple lead sources without letting details fall through the cracks.

This is a great fit for someone with experience in:

• Appointment setting
• Inside sales
• Lead intake
• Call center work
• Home improvement
• Construction
• Restoration
• Roofing
• Windows
• HVAC
• Plumbing
• Electrical
• Other high-lead-volume service businesses

Required Experience

• Experience answering phones, responding to leads, or setting appointments
• Strong phone communication skills
• Strong follow-up habits
• Strong organization and attention to detail
• Comfortable using CRM systems, spreadsheets, email, texting, and scheduling tools
• Ability to respond quickly and professionally to new leads
• Ability to qualify homeowners without sounding scripted or robotic
• Ability to manage multiple lead sources at the same time
• Ability to track details accurately
• Ability to work in a fast-paced environment
• High accountability and strong follow-through

Preferred Experience

• Home improvement or construction appointment setting
• Inside sales experience
• Call center or lead center experience
• Experience with Google leads, website leads, Angi, HomeAdvisor, or similar sources
• Experience scheduling in-home sales appointments
• Experience tracking lead source performance
• Experience working with sales teams

This Role Is a Strong Fit If You

• Move quickly
• Like talking to people
• Are organized and detail-oriented
• Enjoy follow-up and appointment setting
• Understand that speed-to-lead matters
• Like tracking numbers and results
• Want your work to have a direct impact on company growth
• Want more responsibility and income potential than a basic call center role

Benefits

• Monthly performance bonuses
• 401(k) with 3% company match
• Health insurance
• Growth opportunity with an established remodeling company

Schedule

Full-time,

Monday through Friday 8am-4pm

Some Saturdays 9-1

Some flexibility may be required based on lead volume and business needs.

Work Location

In person at our Tacoma, WA office.

Equal Employment Opportunity

Evergreen Home Exteriors is an equal opportunity employer. We welcome all qualified applicants and consider candidates without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected category.

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid training

Experience:

• Appointment scheduling: 2 years (Required)
• CRM software: 1 year (Required)
• Data entry: 1 year (Required)

Ability to Commute:

• Tacoma, WA 98444 (Required)

Work Location: In person