Inside Sales / Customer Service Supervisor

About the Role:

The Inside Sales / Customer Service Supervisor plays a pivotal role in driving sales growth and ensuring exceptional customer satisfaction within a manufacturing environment. This position is responsible for leading and mentoring a team of inside sales and customer service representatives to achieve sales targets and deliver outstanding service. The supervisor will coordinate closely with production, logistics, and other departments to ensure timely order fulfillment and resolve any customer issues efficiently. By analyzing sales data and customer feedback, the role contributes to continuous process improvements and strategic decision-making. Ultimately, this position ensures that customer relationships are nurtured and that the sales process operates smoothly to support the company’s overall business objectives.

Minimum Qualifications:

• High school diploma or equivalent; Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum of 3 years experience in inside sales or customer service within a manufacturing or industrial environment.
• Proven experience in a supervisory or team lead role.
• Strong knowledge of sales processes, customer service principles, and order management systems.
• Proficiency with CRM software and Microsoft Office Suite.

Preferred Qualifications:

• Experience with ERP systems such as SAP or Oracle.
• Familiarity with manufacturing processes and product lines.
• Demonstrated ability to analyze sales data and generate actionable insights.
• Excellent communication and interpersonal skills with a focus on team leadership.
• Certification in sales management or customer service excellence.

Responsibilities:

• Supervise and support the inside sales and customer service team to meet and exceed sales goals and service standards.
• Manage daily operations including order processing, customer inquiries, and issue resolution to maintain high customer satisfaction.
• Collaborate with manufacturing, logistics, and quality control teams to ensure accurate and timely delivery of products.
• Monitor sales metrics and customer feedback to identify trends and implement improvements in sales strategies and service delivery.
• Train, coach, and develop team members to enhance their product knowledge, sales techniques, and customer service skills.

Skills:

The required skills enable the supervisor to effectively lead the sales and customer service team by utilizing CRM and order management systems to track and manage customer interactions and sales pipelines. Strong communication and interpersonal skills are essential for coaching team members, resolving customer issues, and collaborating cross-functionally with manufacturing and logistics departments. Analytical skills are used daily to interpret sales data and customer feedback, driving continuous improvement initiatives. Proficiency in Microsoft Office supports reporting, forecasting, and presentation of sales performance metrics. Preferred skills such as ERP system knowledge and manufacturing familiarity enhance the supervisor’s ability to align sales strategies with production capabilities and optimize customer satisfaction.