Inside Sales & Customer Support Specialist

Company Overview

AboveAir Technologies, based in Frederick, Maryland, has been a leading provider of innovative indoor HVAC product solutions since 2003. With a state-of-the-art 90,000 sq. ft. manufacturing facility, AboveAir designs and deploys high-quality HVAC equipment tested and listed by Intertek (ETL), Inc. Our systems serve mission-critical environments nationwide, supporting a growing national network of sales representatives.

Position Overview

AboveAir is seeking a proactive and detail-oriented Inside Sales & Customer Support Specialist to support our national network of manufacturer representatives and regional sales managers. This role serves as a critical link between our internal teams and national sales partners, ensuring clear communication, accurate information flow, and a seamless customer experience throughout the full lifecycle of each order. As part of the strategic build-out of our Inside Sales and Customer Support team, this position will help establish scalable processes that support company growth and enhance the experience of our national sales partners.

Sales & Representative Support

• Support national sales reps with quoting, pricing coordination, and product selection assistance.
• Assist with bid tracking, project follow-up, and pipeline visibility.
• Ensure timely responses aligned with customer deadlines.
• Communicate factory-level updates.
• Provide freight and lead time support during bidding and order execution.

Order Management & Customer Communication

• Review and process orders for accuracy and completeness
• Serve as a primary point of contact for customers and representatives throughout the order lifecycle
• Maintain accurate documentation of customer interactions and order status
• Communicate shipping dates and schedule updates
• Conduct follow-up to resolve issues and maintain strong relationships

Cross-Functional Collaboration & Resolution

• Coordinate internally to align on order status and shipment timing
• Facilitate communication to support timely issue resolution
• Escalate concerns appropriately while maintaining ownership of the customer experience

Customer Relationship Ownership

• Act as a trusted resource for customers and sales representatives
• Maintain long-term relationships through proactive communication and accountability
• Advocate internally to support timely resolution of customer needs

Qualifications

• 3+ years of experience in inside sales, customer service, or sales support in a manufacturing environment preferred.
• Experience supporting outside sales teams or manufacturer rep networks strongly preferred.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office and CRM/ERP systems.
• Ability to manage multiple priorities in a fast-paced environment.
• HVAC or mechanical product experience a plus.
• Bilingual language skills are highly desirable.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person