Inside Sales Position / Customer Service Representative

• About Us

PCI Pest Control is a second-generation family company with over 25 years of delivering exceptional service to Thurston County and beyond. We are here to build a team that plays the game of business with excellence. We win together, grow together, and build a company we’re all proud to be part of.

We believe in:

• Extreme Ownership
• Serving others first
• Giving our best every day
• Team over ego
• Creating an amazing experience for customers and employees

We are growing fast (two markets, strong recurring revenue), and we need a new sales rep in 2026 to help us build our growth engine. This Inside Sales role is critical — you will be the first impression customers have of PCI and the engine behind our same-day service and fast-growth model.

We provide a positive, stable, supportive environment—and our culture is one of our strongest differentiators.

And yes…

• We operate on a true 4-day work week (full-time hours in 4 days)

— one of our team’s favorite benefits.

About the Role

This role is a hybrid Inside Sales + Customer Service Representative position.

Your primary responsibility is inside sales and speed-to-lead:

• Answering inbound calls
• Responding to texts, chats, web inquiries
• Scheduling Evaluations and new customer starts
• Managing follow-up on warm leads
• Supporting same-day and next-day service
• Delivering fast, friendly, professional communication

Secondarily, as part of our small but growing office team, you will support general CSR and office operations, including:

• Billing & payment processing
• Daily route optimization
• Entering and maintaining accurate customer data
• Running reports and supporting KPI tracking
• Light administrative tasks as needed to support operations

This position is perfect for someone who enjoys sales, service, problem-solving, and variety.

What You’ll Do (Key Responsibilities)

Inside Sales (Primary Focus)

• Answer inbound calls quickly and professionally
• Respond to all new leads within 5 minutes
• Convert calls, chats, and webforms into scheduled appointments
• Work outbound follow-up cadence for warm leads
• Use scripts, pricing guidelines, and CRM systems accurately

Customer Service & Office Support

• Assist customers with billing, payments, and account updates
• Help build efficient daily PMP routes
• Identify opportunities to fill schedule gaps
• Maintain accurate data in our software systems
• Support reporting and metrics tracking
• Assist with general office tasks as needed

Team & Communication

• Collaborate with Evaluators, PMPs, and office staff
• Maintain professionalism and positivity with customers
• Follow processes consistently
• Help improve customer experience and office efficiency

• Who You Are (Requirements)

Must Have

• 3 years of sales experience (preferably inside sales or call center)
• Strong verbal communication and phone presence
• Excellent typing speed & computer proficiency
• Experience in a service business (preferred: home services, HVAC, plumbing, pest, or similar)
• Competitive spirit with a team-first mindset
• Coachable, organized, reliable

Nice to Have

• Experience using call center systems or CRMs
• FieldRoutes, CallTrackingMetrics, GoHighLevel or other service-industry software
• Bilingual Spanish
• Strong writing & messaging skills
• Ability to stay calm under pressure

Compensation & Benefits

• $20–$24/hour DOE
• Commission up to $1,000/mo for closed sales
• • 4-Day Work Week (Full-Time Hours)
• • 3 Weeks PTO starting Day 1
• • 7 Paid Holidays
• Full medical, dental, vision
  
• 401(k) with match
• Annual company events, BBQs, and family gatherings
• Career growth opportunities within a growing company
• Ability to directly impact business success (fast feedback loop)

Our Core Values (We Hire, Fire, Review, Reward & Recognize by These)

• Do What's Right - We tell the truth, own our actions and of the right thing - even when it's hard
• One Team - No silos, no long wolves - we move as one.
• WOW Every Customer - We create an experience worth talking about
• Give Back - We give our time, talent and resources to build a better community
• Win the Game - We run the business with excellence because profit fuels opportunity, freedom & growth - for all of us
• Gotcha - We catch people doing the right things - because positivity is our superpower.

If these speak to you, you’ll love it here.

Apply Today

Join a thriving service team, be part of a high-performing culture, and help build something special in the PNW.