Inside Sales Representative

GENTEX AT A GLANCE:

At Gentex Corporation, we’ve created an environment where great ideas and great people can thrive. Leveraging a history that spans over 125 years, Gentex is a global leader in personal protection and situational awareness solutions for defense forces, emergency responders, and industrial personnel operating in high performance environments. Join our multinational team of exceptional and dedicated employees around the world and work on challenging and rewarding projects, grow your skills, and advance your career all while making a positive difference in the lives of our customers. Together, you and Gentex can build a career that’s uniquely yours.

Qualifications:

• Bachelor’s degree preferred, or equivalent relevant experience
• 3+ years in inside sales or business development, preferably in defense or aerospace
• Proven record of meeting or exceeding sales goals and KPIs
• Strong communication and relationship-building skills across diverse customer types
• Ability to work independently, manage multiple priorities, and thrive in a remote environment

About the Job:

The Inside Sales Representative is the primary contact for internal and external customers, building relationships, providing technical support, and managing a broad portfolio of business. This role blends daily tactical work—such as lead qualification, quoting, and follow-up—with strategic responsibilities like outbound prospecting, managing direct sales opportunities, and close collaboration with Sales and Business Development. You will represent the voice of the customer across departments and play a key role in driving customer satisfaction and company growth.

Key Duties/Responsibilities:

Inside Sale

• Develop and maintain customer relationships through phone, email, and video conferencing
• Qualify inbound leads, assess needs, and provide tailored solutions to drive conversions
• Prepare, deliver, and manage customer quotes, ensuring accuracy, timely follow-up, and clear communication
• Play a lead role in ensuring top customers are consistently growing their business with our products
• Manage direct sales opportunities, where applicable or as directed, ensuring alignment with company strategy
• Field requests from prospective dealers, vetting them against channel structure and initiating the appropriate action
• Consistently meet or exceed sales targets and KPIs
• Maintain accurate customer records and forecasts in SalesForce
• Conduct proactive outreach to identify and pursue new business opportunities

Outside Sales Support

• Collaborate with outside sales on joint initiatives, ensuring alignment on goals and messaging
• Support lead qualification, proposal development, and smooth hand-off of opportunities
• Act as liaison between inside and outside sales teams for seamless customer engagement
• Share customer feedback to inform sales strategies and product positioning

Channel Sales Support

• Assist in developing and executing channel sales strategies with partners and resellers
• Manage the onboarding of new partners—including direct resellers, OEMs, and channel partners—ensuring they are equipped with the tools, training, and resources to succeed
• Provide ongoing sales enablement support to maximize partner performance
• Monitor channel performance, identify growth opportunities, and recommend improvements
• Mitigate and manage channel conflict, ensuring fairness, transparency, and partner satisfaction

Knowledge, Skills & Abilities

• Knowledge of defense contracting and U.S. aerospace markets
• Familiarity with channel sales models, with the ability to identify, mitigate, and manage channel conflict
• Proficiency in SalesForce, SAP, and Microsoft Office Suite; strong reporting and analytics skills
• Highly organized, detail-oriented, and proactive with excellent time management

TO APPLY:

Visit: https://gentexcorp.com/careers/

Gentex Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard for any applicable state or federal protected class. Gentex is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.