Inside Sales Representative

Position: Sales & Customer Service Representative

How to Apply

Please send your resume and a brief cover letter to HR@inwprecast.com

About Us

Inland Northwest Precast is a regional leader in the manufacturing of high-quality precast concrete products serving utility, municipal, and private construction projects throughout the Inland Northwest and beyond. We take pride in delivering reliable products, dependable service, and practical solutions that keep our customers’ projects moving.

As our company continues to grow, we’re looking for a professional, detail-oriented Inside Sales & Customer Service Representative to join our team. This position is a key part of our front office, providing inside sales support.

Position Summary

The Inside Sales & Customer Service Representative is responsible for assisting customers with product inquiries, preparing quotes, entering orders, and coordinating will-calls and deliveries. This position serves as a key point of contact for customer project coordination, ensuring smooth communication between sales, production, and dispatch teams.

Key Responsibilities

• Coordinate will-call orders and assist customers with product inquiries and order details.
• Serve as the initial point of contact for all incoming calls and emails, directing inquiries to the appropriate team members and assisting customers as needed.
• Prepare and follow up on quotes, bids, and submittals for precast concrete products.
• Enter and manage customer orders from start to finish, ensuring accuracy and timely fulfillment.
• Communicate with customers regarding pricing, product availability, and lead times.
• Collaborate with the production and logistics teams to schedule deliveries and pickups.
• Maintain an organized office environment and ensure clear, professional communication with customers and team members.
• Read and interpret construction drawings, specifications, and purchase orders when needed.
• Support outside sales staff with documentation, coordination, and follow-up.
• Manage company social media accounts (Facebook, LinkedIn, etc.)—post photos, updates, and relevant content to highlight projects, products, and company culture.

Qualifications

• 1+ years of experience in customer service, inside sales, or estimating (preferably in construction materials, precast, or related industries).
• Strong communication and interpersonal skills with a customer-first attitude.
• Basic understanding of construction products, blueprints, or concrete materials preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Highly organized with strong attention to detail and time management.
• Comfortable working in a fast-paced, team-oriented environment.

What We Offer

• Competitive hourly pay
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid holidays and PTO
• Stable, full-time employment with opportunities for advancement

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person