Inside Sales Representative

About Carolina Home Remodeling

Carolina Home Remodeling is a 23-year-old, family-owned company serving the Greater Charlotte Area with industry-leading windows, doors, and bathroom solutions. Our reputation is built on exceptional craftsmanship, premium products, and a relentless commitment to customer experience.

What truly sets us apart is our culture. We believe top performance is driven by trust, accountability, and respect. Our team consistently outperforms the competition—not just in sales results, but in customer satisfaction, collaboration, and long-term employee growth. (We encourage you to review our Google ratings.)

If you’re seeking a long-term career path, not a transactional sales role, this is an opportunity to grow with a company that invests in its people.

The Role

As an Inside Sales Representative, you’ll play a critical role in driving company growth by converting inbound leads into qualified, scheduled appointments for our outside sales team.

This role is ideal for a motivated professional who thrives in a structured environment, values performance metrics, and enjoys meaningful conversations with homeowners. You’ll work closely with leadership, use proven systems, and have a direct impact on company success.

Key Responsibilities

• Engage inbound prospects to understand their project needs and goals
• Qualify opportunities and schedule appointments with precision and professionalism
• Consistently achieve individual and team performance targets (daily, weekly, monthly)
• Accurately manage and update customer information within our CRM
• Communicate with prospects via phone, email, and SMS/MMS
• Represent the company brand with integrity, confidence, and clarity

Qualifications

• 2+ years of inside sales or relevant customer-facing experience (required)
• Demonstrated history of meeting or exceeding sales goals or quotas
• Strong phone presence with high-volume calling experience
• CRM proficiency (LeadPerfection or similar platforms preferred)
• Excellent verbal and written communication skills
• Strong listening, problem-solving, and presentation abilities
• Proven ability to multitask, prioritize, and manage time effectively

What We Offer

• Comprehensive, hands-on onboarding and paid training
• Competitive bonus and incentive structure
• Paid holidays and paid time off
• Health and dental insurance
• 401(k) with company match
• Advancement opportunities within a growing organization

Job Type: Full-time

Pay: $21.00 - $27.00 per hour

Application Question(s):

• How many years of CRM software do you have?
• How many years of appointment setting experience do you have?
• How many years of call center or high-volume calling experience do you have?

Work Location: In person