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Inside Sales Representative

The Inside Sales Representative provides support for fluid power and/or automation and/or motion control products. This position is eligible for telecommuting after a successful training period. Certain criteria must be met to retain telecommuting status. The employee reports to the Inside Sales Manager.

Responsibilities:

Respond to customer inquiries pertaining to products, services, prices, availability, and/or order status via email, phone, and website
Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
Engage vendors to procure materials and expedite shipments
Prepare quotations, process orders and manage existing orders on the online platform first and foremost and internal business systems only when necessary
Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
Support, interact, and work in tandem with members of the outside sales team to build and retain customer relations
Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system
Perform other related duties and assignments as directed by management and as listed in SOP

Requirements:

4-year degree or equivalent work experience preferred
Previous experience in fluid power, industrial, or electrical distribution preferred
Knowledge of fluid power and/or automation and/or motion control products is strongly preferred
Demonstrated ability to understand technical concepts
Previous success in inside sales and/or experience in a technical support role is preferred
Experience in purchasing manufacturing or technical products is a plus
Excellent telephone personality with proven ability to maintain customer relationships
ERP, Epicor P21 and B2B experience is preferred
Highly proficient level of computer skills including MS Word, Excel, and Outlook
Excellent communication, organizational and interpersonal skills
Capable of handling multiple high-pressure tasks
Ability to work in a fast-paced and self-directed environment
Some occasional travel may be required for customer visits and training purposes

Benefits:

Medical/Dental/Vision/Disability effective first of the month after the hire date
PTO accrual begins upon hire
Referral bonuses
100% employee-owned plus 401k with company match

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