Inside Sales Representative

Inside Sales Representative (Sales-Focused Call Center)

Ayoub Carpet Service (ACS)

Location: Chantilly
Schedule: Full-Time
Pay: Hourly + Performance Incentives

About Us

Ayoub Carpet Service has been delivering exceptional carpet, rug, and flooring care for decades — and we’re growing fast.

Our contact center isn’t just “customer service.”
We’re a sales-driven, high-energy team that books business, builds relationships, and wins together.

We pride ourselves on a fun, motivated, family-style culture where everyone supports each other, celebrates wins, and takes ownership of results.

If you love competition, teamwork, and turning conversations into revenue, you’ll fit right in.

The Role

We’re looking for an experienced Inside Sales Representative who knows how to control the call, build trust quickly, and confidently close.

You’ll take inbound inquiries, recommend the right services, book appointments, and generate additional revenue through outbound follow-ups and rebooking campaigns.

This is perfect for someone with call center + sales experience who wants their performance to directly impact their paycheck.

What You’ll Do

• Answer inbound calls and convert inquiries into booked appointments
• Use consultative selling to recommend services and add-ons
• Confidently ask for the sale on every call
• Make outbound calls during slow periods to rebook and generate leads
• Accurately document interactions in CRM
• Manage daily schedules and maximize booking opportunities
• Meet or exceed KPIs for booking %, revenue per call, and quality

What We’re Looking For

Required

• 2+ years inside sales or call center sales experience
• Strong closing skills and proven conversion performance
• Comfortable in a fast-paced, high-call-volume environment
• Excellent communication and objection handling
• Tech-comfortable with CRM systems and dialers
• Self-starter who works well independently in a remote setting

Preferred

• Experience with ServiceTitan CRM (big plus)
• Home services or field service background (HVAC, plumbing, home warranty, etc.)
• Outbound sales or retention campaign experience

What Success Looks Like

• High booking rates (80%+ goal mindset)
• Consistent add-ons and cross departmental selling
• Strong attendance and reliability
• Positive customer feedback
• Team player who contributes to a winning culture

What We Offer

• Competitive hourly pay + performance bonuses
• 401(k) matching
• Health insurance
• Dental insurance
• Paid time off
• On-the-job training
• Professional development assistance
• Growth opportunities within a growing company
• Fully remote flexibility
• Fun, supportive, family-style team culture that celebrates wins and works together

Why You’ll Love It Here

• Your results matter
• Your effort is rewarded
• You’re trusted to own your day
• You’ll work with a team that has your back

Every call is an opportunity. Every booking is a win.

Ready to join a team that plays to win together? Apply today!

Pay: $47,334.11 - $57,004.51 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Customer Service and Sales: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person