Inside Sales Representative

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

About the team:

The Inside Sales Representative's role is to accelerate sales by providing the sales team and all business stakeholders with accurate and timely support throughout the entire sales cycle. This position is recognized as a process expert and serves as a trusted advisor on order requirements during the sales process.

Responsibilities:

Provide Presales support

• Assist Sales in opportunity/quote creation and selling strategy, with the undertaking risk analysis.
• Drive internal deal review with key departments such as: Legal, Revenue, Order Operation, logistics, and channel.
• Partner with Account Managers and Sales Management to provide customers with an appropriate level of Sales and Technical support including quotations, product configurations, competitive positioning, references, etc. to meet the customer's needs
• Provide incremental Sales opportunities through upgrades offering

PO booking support

• Support the Order operation team with all needed information and approval to process the PO.
• Assistance with shipping and management of escalations.
• Proactive Identification and management of errors to enable a quick resolution for a quick booking.

Post Booking Management

• Responsible for Relationships with Customers and partners with an emphasis on problem resolution and customer satisfaction

Sales support

• Support Key Clients & Resellers as part of a strategic sales plan
• Assist and help scale sales processes to increase rep productivity, revenue booking, and accurate forecasting as well as improve CRM usage and compliance.
• Position and promote benefits and functionality of NETSCOUT Products
• Maintain competence in areas of Product, Technology, Sales and Competition
• Represent the Customer's needs across multiple internal organizations with proper urgency and initiative

Basic Qualifications/Skills:

• Bachelor’s degree or in Business Administration or equivalent

• 5 years of sales, Sales operations, or equivalent
• 5 years’ sales experience in the networking arena
• 5 years’ experience working with a field sales force in a teaming model
• 5 years’ experience calling on, and supporting Fortune 1000 companies
• 3-5 years’ experience using SalesForce.com
• Sales/sales operations experience
• Results oriented, problem-solving mind set and skills, self-starting, highly motivated and strong leadership

Preferred Skills

• Excellent verbal and written communications skills
• Ability to manage complex and multifaceted assignments simultaneously
• Ability to professionally drive all interactions with customers to a positive end
• Ability to command the room, influence, and serve as a trusted adviser to internal partners and team

(including C-Level executives)

• Proven track record within sales; using solid sales processes and methodologies
• Highly organized, accountable and responsible. Deliver on time and with high quality with a strong

Attention to detail

• Tenacity, passion and high curiosity; Resilient and team player.
• Proficiency in Salesforce.com and all MS Office Tools.
• Netsuite experience preferred.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company, we strive to build a workforce comprised of talented individuals with a wide range of perspectives and background. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.