Inside Sales Representative

Join Our Team at American Cedar & Millwork!

For more than 40 years, American Cedar & Millwork has been the Mid-Atlantic’s trusted partner for premium building materials. Our reputation is built on craftsmanship, deep product knowledge, and a genuine commitment to serving people well — our customers, our partners, and our employees.

We’re currently seeking a skilled and customer-focused Inside Sales Representative to support our contractors, builders, and homeowners with exceptional service, accurate quoting, and dependable follow-through. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in doing things right, we’d love to meet you.

Why Choose ACM?

Exceptional Benefits & Stability

We offer a comprehensive benefits package designed to support your life, at work and beyond, including:

• Medical, dental, vision, and life insurance
• Earned wage access
• Paid holidays and paid time off
• Paid family and medical leave
• Volunteer leave
• 401(k) with company match

Your well-being matters to us.

A Work Environment Employees Love

Our Employee Satisfaction Survey says it best:

“Good people who CARE.”
“The leadership and coworkers feel like home.”
“The company works as a team. It makes you want to come to work.”

At ACM, you’ll find a supportive, family-like atmosphere where people genuinely enjoy what they do — and who they do it with.

A Company Built on Values

Everything we do is grounded in our core values:
Integrity • Quality • Dedication • Development • Teamwork

We invest in our people, support one another, and strive for excellence in every interaction.

About the Role

As an Inside Sales Representative, you’ll be a key point of contact for customers and outside sales partners. This role blends customer service, sales support, technical accuracy, and relationship-building in a dynamic building-materials environment. You’ll assist customers in the showroom and over the phone, prepare quotes and material take-offs, coordinate special orders, and ensure projects move forward smoothly from start to finish.

Key Responsibilities

• Assist customers by phone and in the showroom with product selection, pricing, quotations, order placement, complaints, and delivery coordination
• Proactively contact customers to generate sales opportunities and support individual sales goals
• Prepare accurate material take-offs for residential projects, including single- and multi-family homes
• Analyze and size lumber and building products using appropriate software tools
• Coordinate special-order products, including pricing, availability, and delivery timelines
• Accurately enter orders, pricing, and customer information into company systems
• Create invoices, work orders, and sales tickets with a high level of accuracy
• Represent assigned outside sales representatives when they are out of the office
• Support builder and contractor accounts in coordination with outside sales
• Assist with returns, credits, and payment research as needed
• Perform additional duties as assigned by location management

Showroom & Customer Support

• Provide consistent, professional service to walk-in and scheduled showroom customers
• Maintain a clean, organized, and professional showroom environment
• Guide product selections using established processes to ensure accuracy
• Maintain a personal follow-up system for quotes and active orders
• Assist with physical inventory counts and showroom upkeep
• Maintain current product knowledge through training and meetings
• Participate in trade events and associations as needed

What We’re Looking For

• High school diploma required; college coursework or degree preferred
• Prior experience in building materials or construction required
• Strong customer service and communication skills (verbal and written)
• Ability to multi-task, stay organized, and work efficiently in a fast-paced environment
• Experience with Microsoft Office, Excel, and data entry systems
• Ability to read and understand basic construction documents and blueprints (preferred)
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally

Who We Are

American Cedar & Millwork is a trusted supplier of premium building materials across the Mid-Atlantic. Our product offerings include windows, doors, millwork, decking, siding, columns, cabinetry, and architectural products. We are proud of our reputation and even prouder of the high-character, team-minded people who make our company what it is.

Join Us

If you’re looking for a stable, values-driven company where your work matters and your contributions are appreciated, we’d love to hear from you.