Inside Sales Representative - Filters

POSITION TITLE: Inside Sales Representative - Filters

REPORTING TO: Site Leader

LOCATION: Hybrid: Rowley, MA

COMPANY: Erlab, Inc.

The Company:

Erlab is a global leader in the development of innovative air filtration and safety solutions for laboratories, research facilities, and industrial environments. With over 50 years of expertise, Erlab is recognized for pioneering filtered / ductless fume hoods, chemical filtration systems, and advanced containment technologies that protect people while supporting sustainable practices. Headquartered in France with a strong international presence, Erlab is driven by a commitment to health, safety, and environmental responsibility—empowering scientists and organizations to work with confidence, efficiency, and peace of mind to help you breathe.

At Erlab, we don’t just build products—we build trust in laboratories and workplaces around the world. Our Kansas City team plays a direct role in safeguarding scientists, researchers, and frontline workers who depend on our filtration technology to breathe safely every day.

Position Overview

As an Inside Sales Representative - Filters, you will play a vital role in supporting Erlab’s customer base by managing inbound and outbound sales activities related to filter replacements and service programs. You will work directly with customers, internal teams, and the Safety Specialist Manager to ensure exceptional service, accurate order processing, and sustained customer engagement.

This position is ideal for an early-career professional who is motivated, detail-oriented, and eager to grow within a dynamic, fast-paced environment. No travel is required for this role.

Key Responsibilities

· Manage customer inquiries, quotes, and purchase orders related to filter and service sales.

· Utilize Erlab’s CRM to maintain an accurate and up-to-date customer database, track opportunities, and manage follow-up activities.

· Cultivate older leads and dormant accounts to identify new sales opportunities.

· Review historical sales records to uncover potential repeat business and cross-selling opportunities.

· Support ongoing service contracts by coordinating renewals, tracking performance, and ensuring timely responses to client needs.

· Collaborate with the Safety Specialist Manager to refine sales processes and improve customer engagement.

· Prepare and follow up on quotes, ensuring accurate pricing and timely communication with customers.

· Maintain the filter sales marketing list and contribute to campaign execution and lead nurturing activities.

· Coordinate with internal departments (Service, Operations, and Finance) to ensure accurate and efficient order fulfillment.

· Provide administrative support to the sales function as needed, ensuring a seamless customer experience.

Qualifications

Required:

· Associate’s or Bachelor’s degree, or equivalent experience in sales, business administration, or customer service.

· Strong attention to detail and accuracy in data entry and order processing.

· Excellent written and verbal communication skills.

· Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

· Experience using CRM systems (Salesforce or similar preferred).

· Demonstrated ability to multitask and manage competing priorities in a fast-paced environment.

· Team-oriented mindset with a focus on delivering exceptional customer service.

Preferred:

· 1–3 years of experience in inside sales, customer service, or administrative support within a technical or manufacturing environment.

· Familiarity with laboratory products, air filtration systems, or scientific equipment sales.

· Experience creating and managing sales reports or dashboards.

Working Conditions

· Regular use of a computer, phone, and office equipment for extended periods.

· Occasional exposure to a light industrial environment during collaboration with operations or service teams.

· Standard business hours, Monday through Friday.

· Minimal to no travel required.

What We Offer

· Competitive pay with overtime opportunities.

· Comprehensive benefits package (medical, dental, vision, 401k).

· Paid time off and holidays.

· Career development and training opportunities.

· A collaborative, supportive team environment where your work directly contributes to safer workplaces worldwide.

Pay: $25.00 - $30.00 per hour

Work Location: Hybrid remote in Rowley, MA 01969