Inside Sales Representative - Houston, Texas

At Performance Home Medical (PHM), our patients come first. Using the latest technology and best clinical support, we empower our patients to take control of their health, improve their quality of life, and live longer, healthier lives.

The Inside Sales Representative at Performance Home Medical is a relationship‑driven sales role focused on supporting and growing referral partnerships while ensuring fast, accurate delivery of home respiratory services. This position serves as a primary sales and service contact for prescribing physician offices, helping drive order completion, reduce friction, and improve the overall referral experience.

The Inside Sales Rep works closely with physician office staff, Order Intake, and the Field Sales team to proactively manage respiratory equipment orders—including CPAP/BiPAP, Oxygen, and Ventilators—and to support revenue growth through responsiveness, follow‑through, and strong referral relationships. This role provides foundational sales experience and exposure that may lead to future sales career opportunities within the organization.

Key Responsibilities

Sales & Referral Relationship Management

• Build and maintain strong, professional relationships with prescribing physician office staff, including clinical and administrative teams
• Serve as a trusted point of contact for referral sources by providing timely updates, proactive follow‑up, and clear communication
• Support sales growth by ensuring referrals are processed efficiently and physician offices experience minimal friction
• Collaborate with Field Sales Representatives to strengthen existing accounts and support ongoing sales initiatives
• Identify opportunities to improve referral workflows and enhance physician office satisfaction

Order Management & Sales Support

• Actively manage orders from referral through fulfillment to support both patient care and sales outcomes
• Review and act on daily reports to drive order completion, including:
  • Pending Orders Report – Proactively resolve delays impacting revenue and patient setup
  • Manual Holds Report – Address documentation, authorization, or compliance issues with urgency
  • Oximetry Report – Coordinate completion of required testing
  • CMN Report – Partner with physician offices to ensure timely medical necessity documentation
  • Vent Stop Report – Monitor and follow up on changes impacting ventilator orders

Tracking & Priority Order Coordination

• Track complex respiratory orders, including high‑touch equipment and payer‑specific requirements
• Closely manage hospital discharge orders, supporting rapid setups and strong hospital relationships
• Ensure time‑sensitive referrals receive priority attention to support both patient care and customer expectations

Cross‑Functional Collaboration

• Act as a sales‑focused liaison between:
  • Prescribing physician offices
  • Order Intake team
  • Field Sales Representatives
• Clearly communicate order status, next steps, and resolution plans to all stakeholders
• Escalate issues appropriately to protect referral relationships and service timelines

Documentation & Compliance

• Ensure all orders meet payer, regulatory, and company documentation standards
• Maintain accurate and timely records in company systems to support billing and sales reporting

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• 4-year College or University Degree
• 2+ years of experience in inside sales, healthcare sales support, referral coordination, or customer‑facing healthcare roles
• Strong relationship‑building and communication skills
• Proven ability to manage multiple priorities with urgency and attention to detail
• Confidence communicating with clinical and administrative professionals

Preferred:

• Experience in home medical equipment (HME/DME) or respiratory services
• Knowledge of CPAP/BiPAP, Oxygen, and Ventilator workflows
• Understanding of insurance authorization and medical documentation processes

Skills & Attributes for Success

• Sales‑minded with a customer‑first approach
• Organized, persistent, and comfortable with follow‑up
• Strong sense of ownership and accountability
• Collaborative team player with growth potential
• Motivated by improving referral experience and patient outcomes

Career Development

This role offers hands‑on exposure to the sales process, referral relationship management, and collaboration with Field Sales. High performers may be considered for expanded sales responsibilities or future sales opportunities as the organization grows.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.