Inside Technical Sales

Cornes Technologies USA

Inside Technical Sales Representative

Title: Inside Technical Sales (Full Time-Exempt Status)
Reports to: President
Reports: Individual Contributor Role
Education: 4 Year BS Preferred in Engineering, Physics, Chemistry or Other Science

• Experience:
• 2+ Years of Sales and Customer Support Experience Required.
• 2+ Years of Chemical Vapor Deposition or Other Similar Semiconductor Processing Equipment Sales and Support Experience Preferred.
• Knowledge of International Business Logistics Helpful.
• Knowledge of Japanese Language, Business Practices and Culture Helpful.
• German and Spanish Language Experience Helpful.

Location: San Jose, CA

Status:

• US Persons Required Due to Government Lab Contract Requirements
• No VISA Sponsorship Available
• Occasional (4-6 weeks per year) DUomestic and International Travel Required

Compensation: Competitive Salary

Health Insurance (Including Dental, Vision)
401(k) Matching
Life Insurance
Paid Time Off
10 Paid Holidays Annually

THE COMPANY

Cornes Technologies USA (CTU) in San Jose, California is a wholly owned subsidiary of Cornes Technologies Limited with headquarters in Tokyo, Japan. Originally founded as SEOCAL, Incorporated in 1980, CTU is responsible for the sales and support of High-Power Microwave Amplifiers, High Frequency mmWave test systems and Microwave Plasma Chemical Vapor Deposition (MP-CVD) equipment.

THE POSITION

The Technical Inside Sales Position is the ideal position for either a technical support engineer wishing to move into a sales role, or senior customer support representative with experience in international sales and logistics. Current team members all work in a distributed, remote work environment. Remote or hybrid work environments will be available after 6 months on the job.

This role represents an exciting opportunity to work on a team with the world’s most knowledgeable technologists in the areas of lab grown diamond and advanced carbon materials science.

As an Inside Technical Sales Representative you will work on a team led by a senior executive business development manager. You will be responsible for managing the responsive sales and support of Seki Diamond Systems’ MP-CVD products and related accessories, services and equipment. You will coordinate the purchasing of equipment to fulfill CTU orders.

SPECIFIC DUTIES AND RESPONSIBILITIES

Demand Generation and Lead Follow-up

• Teamed with a technical product expert, using your general knowledge of high-pressure vacuum, microwave plasma generation and industrial control systems, you will collaborate with senior business development and outside sales team members in the promotion of Seki Diamond MP-CVD systems.
• You will make proactive sales calls to existing and prospective customers to generate demand and qualify leads.
• You will follow-up on website, email and phone leads to ensure customers receive timely product information and support.
• Under the leadership of the outside sales and business development team members, you will help to generate proposals and move customers through the sales pipeline, from product introductions through final acceptance testing and payment. You will increase customer satisfaction by handling quality issues, returns, exchanges, delivery expedites, etc. while collaborating with Japanese engineers and field sales and business development personnel as a team.
• You will project a positive and professional image and brand for Seki Diamond Systems and other third-party diamond products distributed by Cornes Technologies USA.

Account and Opportunity Management

• Working with the business development team, outside sales and product management, you will move opportunities through the sales pipeline by creating urgency and negotiating win-win contracts with customers in the university, government research and commercial semiconductor markets.
• You will act as CTU advocate in negotiating the best possible terms with customers and suppliers.
• You will review and enter purchase orders into the company’s Order Tracking system.
• You will work with accounting to ensure purchase orders and commercial invoices are prepared correctly and reflect the negotiated terms approved by CTU and its suppliers.
• You will review all Diamond Product PO’s to ensure orders are accurately placed with manufacturers, in compliance with Japanese and US export control regulations.
• You will work with U.S. Customs, shipping companies and freight carriers to ensure timely and accurate import clearance of goods imported or returned from overseas.
• You will carry out your responsibilities within the legal and ethical guidelines mandated by Cornes Technologies, its affiliates and all applicable Federal, State, and local governments.
• You will update management on the status of major opportunities using monthly reports and the company’s Sales Force CRM platform.
• You will play a key role in building out the team’s contacts database, and in updating opportunity status and forecasting within the company’s CRM.

Tier I Technical Support

• Utilizing your general knowledge of semi-conductor equipment and facilities, you will provide first-tier, basic customer-facing technical support for Microwave Chemical Vapor Deposition (M-CVD) equipment and applications. You will qualify pre- and post-sales technical support and escalate to expert technical support personnel as appropriate.
• Utilizing fundamental knowledge of electromechanical and microwave systems, you will provide verbal and written guidance on facility preparation, installation, operation, maintenance and troubleshooting of MP-CVD systems including high pressure vacuum pumps, high power microwave sources, power supplies, abatement, gas and chemical delivery, exhaust and cooling systems.
• You will escalate more complex and higher-level technical support issues to the attention of expert level support teammates, while facilitating dialog and managing resolution to the customer’s satisfaction.
• This position may from time to time require access to controlled goods and technologies subject to the US International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), or Japan’s Ministry of Economy, Trade and Industry (METI) regulations. Applicants for this position, therefore, must be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and/or individuals admitted as refugees.

If you are interested in this role, send us your latest resume saved in Microsoft Word or Adobe PDF, including all your applicable work experience and educational background. Also, in your cover letter, please tell us your compensation expectations and requirements.

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)
• Semiconductor Equipment Sales: 2 years (Preferred)
• Chemical Vapor Deposition: 2 years (Preferred)

Work Location: In person