Install Dispatcher / Coordinator

Gallegos Plumbing is hiring an Install Dispatcher / Install Coordinator to keep our install operation running smoothly — from the moment a job is sold to the day it’s billed. This is an office-based coordination role for someone who thrives on systems, follow-through, and keeping jobs, crews, and materials aligned day in and day out.

You’ll be the central point of coordination for install readiness, daily scheduling, and billing accuracy. If a job isn’t ready, you flag it. If materials aren’t staged, you chase them down. If something changes mid-install, you make sure it’s documented and approved before work continues. You’ll work side-by-side with install leads, the warehouse, accounting, and leadership to keep jobs flowing and margins protected.

What You’ll Coordinate

• The full install lifecycle: job sold → readiness verified → scheduled → executed → billed

• Daily ServiceTitan execution — jobs, projects, dispatch board, purchasing, statuses, and billing readiness

• Install scheduling and daily dispatch based on crew capacity

• Material readiness and warehouse coordination — no install starts without confirmed materials and a job association

• Change order tracking — work pauses until scope changes are approved, documented, and entered in ServiceTitan

• End-of-day status updates covering job progress, risks, and billing readiness

• Closing the gap on installs completed but not yet billed

How You’ll Be Measured

• Gross margin and COGS per install job

• Cost of labor (sold hours vs. actual hours)

• On-time completion against what was originally booked

• Time from job completion to billing

• Percentage of installs started with full readiness (scope, materials, permits)

• Reduction in preventable delays, rework, and callbacks

What We’re Looking For

Required:

• 2+ years of hands-on experience using ServiceTitan (jobs, projects, dispatch board, purchasing, job statuses, and reporting) — this is non-negotiable

• 2+ years in dispatch, install coordination, or service operations within plumbing, HVAC, electrical, or another home services trade

• Proven ability to coordinate multiple jobs and crews simultaneously without losing details

• Willingness to hold the line on readiness checks and change order documentation

• Excellent written and verbal communication

Preferred:

• Experience dispatching install crews in a high-volume residential or light commercial environment

• Familiarity with permit coordination and warehouse/material workflows

What We Offer

• Competitive hourly or salary compensation, based on experience

• Health benefits and paid time off

• A clearly defined role with real ownership of your day-to-day domain

• A fast-growing company with an ambitious multi-county expansion plan

• Direct collaboration with ownership and senior leadership

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How many years experience using Service Titan?

Work Location: In person