Instructional Designer for Maintenance - Corporate

Summary:

The position of instructional designer for maintenance requires a person with expertise in learning management systems, instructional design models, and educational technology strategies. The main role is to keep the course templates for Northbridge University and its Divisions up to date. Also requires solving critical situations reported through the ticket center. This person must know how to communicate properly in English or Spanish, both written and oral, with faculty, students, and other coworkers. Also, must be organized and keep a record of all the procedures that are requested and that are done in the course templates. This person must be available to get connected after hours in cases of emergency regarding the instructional design of the course. Must be available to help the LMS administrators find solutions and conduct tests in case of technical problems with the distance education platform.

Essential duties and responsibilities:

• Perform the building and maintenance of online courses.
• Collaborate with the Director of the Instructional Design Department to evaluate and ensure the functionality of online courses.
• Primarily support faculty by addressing issues related to instructional design in online courses.
• Apply NUC University's instructional design principles correctly within the learning management system.
• Communicate effectively with individuals involved in each request made to the ticket center. In case of technical problems with the platform, collaborate with the IT staff to test and find solutions.
• Provide monthly reports on the serviced tickets, categorizing them as needed.
• Keep all course documentation up to date after any changes resulting from a ticket.
• Document all requested course changes and coordinate necessary steps with relevant departments for approval and validation.
• Prepare copies for the technical validation (QAV) of completed courses.
• Participate in meetings with external vendors for tool evaluations and LTI integrations.
• Develop tutorials, brochures, and institutional guides for students regarding the use of the distance education platform and other technological tools.
• Provide reports on the services delivered or pending through the ticket center.
• Support the implementation of new technologies through technical assistance, training, or any other tasks assigned by the supervisor.
• Submit any required documents.
• Perform other tasks related to the position.

Qualifications/Competencies/Education:

• Bachelor’s degree in Instructional Design, Educational Technology, or Curriculum. Master's degree preferred.
• Being skilled in using basic Microsoft Office programs (Word, PowerPoint, Excel, etc.), Internet browsing, electronic communication, and, most desirable, fair knowledge of one or more distance learning platforms currently used, as well as authoring and AI tools.
• Work environment is active and dynamic, and it requires the performance of different tasks in the office.

We have a competitive Benefits Plan:

Medical Plan (pharmacy, dental, vision, hospital, emergencies)

Basic and Supplemental Life Insurance

401k

Paid holidays

Personal day

Paternity Leave

Study Opportunities

Professional growth

Employer with Equal Employment Opportunity for Women, Minorities, Veterans, and Persons with Disabilities.