Insurance AR Supervisor/Epic PB Analyst

Rebound is looking for a full time Insurance AR Supervisor / Epic PB Analyst to join our team. This position supports the daily operations of the insurance accounts receivable team within a high-volume orthopedic and neurosurgery practice integrated with an ambulatory surgery center. This role blends hands-on team supervision with Epic Professional Billing (PB) expertise to ensure efficient workflows, timely reimbursement, and accurate reporting. You will work closely with the Insurance AR Manager; this position focuses on front-line coordination, staff support, and system optimization to meet performance goals and uphold industry standards.

The ideal candidate will bring strong leadership skills and a thorough understanding of healthcare billing, patient account management, and financial counseling. This is an onsite only position at our Stonemill location in Vancouver, WA.

Responsibilities:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Oversee daily activities of the insurance AR team, ensuring timely follow-up on claims and resolution of outstanding balances.
• Act as the first point of contact for staff questions, workflow troubleshooting, and escalation of payer issues.
• Monitor work queues and productivity metrics, assigning tasks and adjusting priorities as needed to meet department goals.
• Collaborate with the Insurance AR Manager to align strategies, share insights, and support broader AR initiatives.
• Conduct regular check-ins with staff to provide coaching, address barriers, and recognize performance.
• Support onboarding and ongoing training for AR staff, ensuring consistency in processes and expectations.
• Serve as the Epic PB resource for AR workflows, reporting tools, and system enhancements.
• Build and maintain dashboards and reports to track AR performance, denial trends, and reimbursement metrics across ASC and clinic services.
• Troubleshoot Epic-related issues impacting AR and coordinate with IT or Epic support to resolve them.
• Train staff on Epic PB functionality, including work queue management, claim edits, and reporting tools.
• Participate in system upgrades, testing, and configuration related to AR workflows.
• Partner with coding, billing, and front-end teams to identify and resolve denial trends and improve first-pass resolution rates.
• Assist in developing and refining SOPs for AR processes, ensuring alignment across ASC and professional services.
• Promote a culture of teamwork, integrity, and innovation by encouraging staff input and recognizing contributions.
• Support department initiatives focused on improving patient financial experience and reducing AR days.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Requirements:

Education: Bachelor’s degree in healthcare administration, business, or related field (or equivalent experience).

Certificate/License: Epic PB or revenue cycle management (e.g., CRCR) is a plus

Experience: Minimum three years of experience in insurance AR, preferably in orthopedic, neurosurgery, or ASC settings. Strong working knowledge of Epic Professional Billing (PB) required. Proven experience supervising or mentoring staff in a revenue cycle environment

Knowledge, Skills & Abilities: Knowledge of basic accounting and management principles, including computer accounting programs, spreadsheets and applications. Knowledge of medical terminology, coding and office procedures, third-party and insurance procedures, regulations and billing requirements and government reimbursement programs. Experience with Epic reporting tools (e.g., Workbench Reports, Clarity, SlicerDicer). Familiarity with payer-specific rules for orthopedic and neurosurgical procedures. Understanding of ASC billing and reimbursement models. Skill in establishing and maintaining effective working relationships with other employees, patients, organizations and the public. Ability to identify, solve problems and correct errors. Ability to plan workflow and implement appropriate actions. Excel skills to include Pivot tables and VLOOKUP

Proud to Offer:

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!