Insurance Claims Billing & Collections Specialist

Overview

Join our growing team as a Billing & Collections Specialist, where your role will be essential in managing billing, tracking claim-related payments, and ensuring timely collection of outstanding balances.

In this position, you will work closely with clients, insurance companies, and internal team members to keep payments moving, maintain accurate financial records, and support the overall cash flow of the company. This is a fast-paced, detail-driven role that requires strong follow-up and organization.

Responsibilities

• Manage billing and collections for insurance claims and restoration projects
• Review invoices, estimates, and job files to ensure accuracy before submission
• Submit invoices and supporting documentation to insurance companies and clients
• Follow up on unpaid, delayed, or underpaid claims and invoices
• Communicate with homeowners, insurance carriers, and third parties regarding billing and payment status
• Track incoming payments (checks, ACH, etc.) and apply them to the correct job/claim
• Monitor claim payments including ACV, RCV, supplements, and deductibles
• Maintain accurate and organized records of all billing activity and collections efforts
• Coordinate with internal teams (claims handlers, estimators, management) to resolve discrepancies
• Identify missing payments, billing issues, or delays and take proactive action
• Assist with account reconciliations and reporting as needed
• Utilize accounting and CRM systems (QuickBooks, Monday.com) to track financial activity

Qualifications

• Experience in billing, collections, bookkeeping, or accounting (restoration or insurance-related preferred)
• Strong understanding of insurance claim payments and billing processes is a plus
• Excellent communication and follow-up skills (comfortable handling collections calls and emails)
• Highly detail-oriented with strong organizational skills
• Ability to manage multiple claims, invoices, and accounts simultaneously
• Experience with QuickBooks or similar accounting software preferred
• Familiarity with CRM systems (Monday.com is a plus)
• Proficient in Microsoft Excel and general office software
• Ability to work independently in a fast-paced environment

What This Role Is (and Isn’t)

This role IS:

• Billing and collections focused
• Heavy on follow-ups and payment tracking
• Detail-oriented and process-driven
• Critical to company cash flow

This role is NOT:

• Medical billing or coding
• Sales or estimating

Pay: $25.00 - $35.00 per hour

Work Location: In person