Insurance Coordinator (Dental Office)

Insurance Coordinator – Full-Time | Chesterfield, VA

About Us
Greater Richmond Dentistry is a fully digital, patient-centered dental practice in Chesterfield, VA. We are seeking a dependable and experienced Insurance Coordinator to support front office operations, patient experience, and coordination across teams.

Position Overview
This is a key operational role focused on scheduling, patient communication, treatment plan support, and insurance coordination. You will serve as a central point of contact between patients, providers, and teams to ensure a smooth and efficient workflow.

Key Responsibilities

• Answer phones, schedule and confirm appointments, and manage patient flow
• Check patients in and out; collect co-pays and balances
• Present and review treatment plans and pre-authorizations with patients
• Coordinate with the insurance verification team to ensure accurate and up-to-date coverage
• Perform select insurance eligibility checks and assist with pre-authorizations
• Organize and batch pre-authorizations to support timely processing
• Respond to patient questions regarding treatment, scheduling, and financial estimates
• Maintain accurate documentation in Dentrix Ascend and support front office efficiency
• Collaborate with billing and administrative teams to support patient account questions when needed
• Uphold HIPAA, OSHA, and Virginia Board of Dentistry compliance standards
• Support overall office operations and assist in additional administrative duties as needed

What We’re Looking For

• 5+ years of dental front office experience (scheduling, insurance coordination, treatment planning)
• Strong understanding of dental insurance workflows and pre-authorizations
• Strong working knowledge of general dentistry procedures and ADA CDT coding required
• Experience with Dentrix Ascend required
• Excellent communication, organization, and multitasking skills

Benefits

• Competitive Pay
• Paid Time Off
• Supportive, team-oriented environment

Equal Opportunity Employer
Greater Richmond Dentistry is an Equal Opportunity Employer and complies with all applicable federal and Virginia law.

Pay: $22.00 - $30.00 per hour

Benefits:

• Paid time off

Experience:

• ADA Procedure Codes: 5 years (Required)
• General Dentistry Patient Scheduling: 5 years (Required)
• Dental Insurance Verification: 5 years (Required)
• Private Dental Practice Operation: 5 years (Required)
• Dental Insurance Pre-Authorization: 5 years (Required)
• Dental Front Office Coordination: 5 years (Required)
• Dentrix - Patient Management System: 3 years (Required)

Work Location: In person