Insurance Customer Service Representative

Overview
We are seeking a detail-oriented and highly organized individual to join our team. You’ll work closely with agents and staff to support quoting, processing, and servicing commercial and personal accounts. This is a customer service-focused role that requires strong communication skills, multitasking ability, and a proactive mindset.

Responsibilities

• Enter client information into AMS360 accurately and efficiently
• Perform quoting and processing of policies
• Assist Agents with marketing and re-marketing efforts
• Communicate professionally with clients via phone, email, fax, mail, and in person
• Process policy changes, binders, and replacement cost estimators
• Organize and track quoting processes and follow-ups
• Support administrative tasks and team operations as needed

Requirements

• Prior experience in call center environments or customer support roles is preferred.
• Preferred: 1+ years of experience in commercial or personal lines insurance
• Proficiency in AMS360 or similar insurance management systems is a plus
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Customer service mindset and professional demeanor

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Work from home

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Sioux Falls, SD 57107 (Preferred)

Work Location: Hybrid remote in Sioux Falls, SD 57107