Insurance Customer Service Representative

FULL TIME

Preference for fluency in English and Spanish.

Benefits for the Insurance Customer Success Representative Role:

• Dental Insurance
• Medical Insurance
• Vision Insurance
• 401k
• Flexible PTO
• Competitive base salary
• Training provided

Qualifications for the Insurance Customer Service Representative:

• Bachelor's Degree is required.
• Must reside in the state of Nevada.
• 2-20, 4-40 license preferred or willing to obtain once hired
• Insurance experience is a plus
• Customer Service experience a plus - In financial or insurance services
• Strong phone contact handling skills and active listening
• Strong attention to detail
• Excellent analytical skills
• Works well in a fast paced environment
• Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Success Representative Role:

• Effectively manage large amounts of incoming calls
• Respond to incoming emails in a timely and professional manner
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using internal tools and deductive reasoning
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Process all transfers and audit requests
• Benefit Conditions: Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
• AI and Data-Driven -- committed to automation and using tools to make work better

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with disabilities are encouraged to apply

Summary

As a Customer Success Representative for Neptune Flood, you will be pivotal in delivering outstanding client services and support to insurance agents and homeowners. Your core skills in communication, customer service, and phone etiquette will enable you to effectively assist clients with their inquiries and concerns. A Bachelor's degree is required, and proficiency in both English and Spanish is preferred.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Education:

• Bachelor's (Required)

Location:

• Las Vegas, NV (Required)

Work Location: Remote