Insurance Restoration Project Manager - Small Loss

Position overview

Duckstein Restoration, since 1971, is a Pittsburgh premiere construction company specializing in commercial and residential insurance restoration. Disaster restoration has become an increasingly needed service throughout our area as well as the entire country. We are expanding our team and looking to hire a Small Loss Project Manager. Small loss projects mainly consist of finish work from drywall, painting, trim, and flooring of all types. Knowledge of such trades is necessary for the success of the role.

The primary purpose of this role is to oversee the production of reconstruction projects ranging from $1,000 to $100,000. You will monitor & manage job budgets closely to ensure the profitability of the department. This position requires effective management of 8 - 14 employees while also managing 25 to 50 projects at any given point.

The ideal candidate will be firm but fair and lead by example with his or her direct reports.

This individual will work well with others, have exemplary communication skills and have sufficient knowledge in construction and building best practices.

The candidate will strive to continually improve both themselves as well as their department.

The ideal candidate will be customer centric by being empathetic while still being budget conscious.

This position requires an individual that is not confrontational but can handle confrontation from both customers and direct reports. At times, this person will need to deescalate situations with customers and ensure the work is completed properly. He or she must reprimand employees when necessary and provide appropriate coaching and action plans. The project manager will also award employees with positive commendations when necessary to ensure a positive working atmosphere.

This position is fast paced, challenging and very demanding at times, but when executed properly, the customers’ gratitude for restoring their home after a disaster is very rewarding.

Major Duties & Responsibilities:

• Utilizing insurance specific estimating programs such as Xactimate & Mobile Claims. Experience in these programs is preferred but not required.
• Position may require estimating from time to time.
• Obtain bids/pricing from subcontractors & suppliers as needed.
• Frequent & effective communication with customers
• Daily updates of job notes in CRM
• Must be able to outline performance requirements/scope of work for subcontractors, handle purchase orders, change orders, and contracts.
• Oversee production of jobs from start to finish.
• Scheduling of in-house crews and subcontractors
• Manage, monitor, and report on schedule, budget, quality, and customer relations.
• Visit job sites to ensure high quality of work is being performed; effectively bring quality issues to crew’s attention for them to correct.
• Conflict resolution; employees and customers.
• Collections
• Job costing and profitability
• Office Administration - updating job notes, department meetings, filing paperwork, etc.
• Be a team leader and encourage teammates & employees to perform at their best
• Employee write-ups – positive and negative

Must haves:

• Valid Driver’s license
• Basic construction knowledge with at least 5 years of experience in the construction or restoration industry.
• Basic computer skills
• Empathy for the customer
• Sense of urgency
• Excellent communication skills, both written and verbal
• Able to work in and help a team succeed
• Ability to be firm and confident
• Ability to recognize, acknowledge and reward employee success
• Excellent time management and organizational skills
• Great work ethic
• High level of integrity & trustworthiness
• Positivity & upbeat
• Willingness to learn
• Patience
• Adaptability – be able to change your schedule without notice
• Self-motivated & can independently manage own work
• Quick learner
• Accountable and willing to learn & improve from mistakes
• Willingness to perform duties and/or responsibilities that fall outside your general job description for the betterment of the Duckstein Team.

Please note, this role is based both in the office & on construction sites. A company vehicle is provided after a probationary period.

Benefits include medical, dental, vision insurance, life insurance, short-term disability, paid time off, paid holidays, 401(k) with employer match, employee purchase plan, and bonuses

$60,000 - $85,000 based on experience plus performance bonuses.

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• AD&D insurance
• Cell phone reimbursement
• Company truck
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work on call?
• How many years of residential construction experience do you have?
• Do you have experience with Xactimate or Symbility/Claims connect estiamting software?

Language:

• Spanish (Preferred)

License/Certification:

• driver's license (Required)

Ability to Commute:

• Mc Kees Rocks, PA 15136 (Required)

Work Location: In person