Insurance Specialist / Patient Service Representative

Kirk Eye Center’s Chicago location is looking for someone who thrives on providing excellent customer service. This position serves as the first and last point of contact in the patient experience at our clinic. You will greet patients, answer phones, schedule appointments, verify insurance, and collect patient payments — all with a kindness and compassion . You will be responsible for ensuring the accuracy of all patient information and will assist in patient billing.

A successful candidate will be empathetic, able to help patients understand their insurance, have strong computer skills, be capable of multitasking, and promote our culture of kindness, excellence, and communication.

Spanish Speaking, close attention to detail, and a high level of organization are required. Our team’s success is built on collaboration and supporting one another.

Competitive salary and benefits package including medical/dental insurance, 401(k), CME, uniform, Employee Support resoruces, and eye care benefits. Please ensure your email is sent on or with your resume.

No phone calls, please.

Visit our website to learn more about us: https://kirkeye.com/

Insurance Specialist & Patient Service Representative Responsibilities:

• Greet and check out patients, ensuring a positive and welcoming experience
• Verify insurance coverage and obtain necessary authorizations for medical services
• Schedule patient appointments and coordinate with healthcare providers
• Maintain accurate and up-to-date patient records, including medical history and insurance information
• Collect co-pays and patient past-due balances
• Assist with medical coding and billing processes
• Answer phone calls and respond to inquiries in a professional and timely manner
• Multitask effectively while promoting our culture of kindness, excellence, and communication
• Provide administrative support to the healthcare team as needed

Insurance Specialist & Patient Service Representative Experience:

• Previous experience working in a medical office or healthcare setting required
• Familiarity with medical terminology, ICD-10 coding, and managed care systems
• Knowledge of insurance verification processes and ophthalmology office procedures is a plus
• Strong attention to detail and accuracy in maintaining patient records, with the ability to multitask
• Excellent communication skills, both verbal and written
• Proficiency in office software applications (e.g., Microsoft Word, Excel)

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

Hours: Monday-Friday

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Language:

• Spanish (Required)

Work Location: In person