Intake Coordinator

Overview

The Intake Coordinator is responsible for managing all aspects of patient referrals and admissions into the home health agency. This role serves as the first point of contact for referral sources, patients, and families, ensuring accurate information collection, timely processing, and coordination of care services in compliance with agency policies and healthcare regulations.

Key Responsibilities

Receive, review, and process incoming patient referrals from hospitals, physicians, and other healthcare providers
Verify patient insurance eligibility, benefits, and authorization requirements
Collect and enter patient demographic and clinical information into the system accurately
Coordinate with clinical staff to ensure timely scheduling of initial assessments and start of care
Communicate with referral sources regarding admission status and required documentation
Ensure all intake documentation is complete, compliant, and meets regulatory standards
Maintain communication with patients and families to provide updates and answer questions
Track and follow up on pending referrals to ensure timely admissions
Collaborate with billing, clinical, and administrative teams to ensure smooth workflow
Maintain confidentiality in accordance with state regulations

Qualifications

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Previous experience in home health, healthcare intake, or medical office preferred
Knowledge of insurance verification (Medicare, Medicaid, and commercial plans)
Familiarity with EMR systems and healthcare documentation
Strong organizational and multitasking skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment

Preferred Skills